10/10 - Xuất sắc
Jason, ALISO VIEJO
Đi cùng gia đình, Khách đi công tác, Đi cùng bạn đồng hành
16/06/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We originally planned to stay for two nights, but due to an unforeseen circumstance, we needed to check out a day earlier. Paola was incredibly helpful in assisting us with the logistics of adjusting our reservation and making the early departure as smooth and stress-free as possible. While the hotel itself is excellent — clean, comfortable, and well-managed — it was Paola’s exceptional service that truly stood out. She went above and beyond with kindness, professionalism, and efficiency. Paola is a true asset to the hotel chain and a gift to every guest who has the pleasure of interacting with her. Thank you, Paola, for making our experience so positive!
Originalmente planeábamos hospedarnos durante dos noches, pero debido a una circunstancia imprevista, tuvimos que hacer el check-out un día antes. Paola nos brindó una ayuda increíble al asistirmos con la logística para ajustar nuestra reservación y facilitarnos una salida anticipada sin estrés ni complicaciones. Aunque el hotel en sí es excelente — limpio, cómodo y bien administrado — el servicio excepcional de Paola fue lo que realmente marcó la diferencia. Ella superó todas nuestras expectativas con su amabilidad, profesionalismo y eficiencia. Paola es un verdadero tesoro para la cadena hotelera y un regalo para cada huésped que tiene el placer de interactuar con ella. ¡Gracias, Paola, por hacer que nuestra experiencia fuera tan positiva!
Jason
Lưu trú 2 đêm vào Tháng 6, 2025