4/10 - Kém
Patricia
Đi theo nhóm, Đi cùng gia đình
10/06/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We are a group of 5 ladies who between us booked 3 rooms at the jolly sailor. The purpose of the trip was to attend the Maldon Soultasia
To start with the property looked very quaint and welcoming The manager Babs was welcoming and very friendly. However as she showed us our rooms we were struck by how tatty the lobby & stairs looked there were loads of flies around the lobby where the coffee machine was. The rooms were old as expected but there was dust everywhere. My bed looked clean however two of the friends sharing a room found grubby sheets and a foreign receipt under the pillow which clearly showed the bed hadn’t been changed. This bedroom had a bathroom across the corridor which had a dirty toilet which after speaking to Babs got cleaned. Nevertheless the cleaning equipment was left outside the bathroom door which created a trip hazard neither ladies in this room could sleep in the bed. In fact one actually drove home to middlesex at 5.45am she was disgusted
I had to wash my cup and saucer in shower gel before I could use them this property, at the very least needs a deep clean and regular cleaning. I have never stayed in a hotel, paid £212 50 for one night and felt so cooty because of the dirt and grime
Babs and the bar team were very friendly and were great front of house. But, the story behind the scenes is different. We gave our feedback to Babs and the owner offered us a free lunch as comp we rejected this offer asking for a refund. The owner said no
Patricia
Lưu trú 1 đêm vào Tháng 6, 2025
