Dear Mrs ElizabethThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again the future.Kind regardsSarova Hotels Customer Service Team

Dear RitaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted you had a lovely stay and that the team provided excellent service that was friendly, considerate and helpful.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear AmbroseThank you for taking the time to review The Abbey.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location close to the town centre and Malvern Theatre, whilst also being close to the wonderful, Malvern Hills.We are sorry that the hotels layout was a bit challenging for an 80 year old.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future occasion.Kind regardsSarova Hotels Customer Service Team

Dear GeorgeThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the town centre, close to the theatre and restaurants whilst also being close to the Malvern Hills, the scenery is stunning.We are thrilled that we provided very clean, spacious accommodation with courteous, friendly service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear Mr Catchpole, thank you for taking the time to review our hotel and your recent stay. It is unfortunate to read that you were disturbed by the neighboring business. We were unaware that an event was taking place prior to your arrival as they are closed on a Sunday. I am aware that we did offer to move your room and this was declined. I can appreciate that this would have been an inconvenience for you. Our hotel does accept dogs, however they are not allowed in any of our food and beverage outlets. We do however allow service dogs in these areas as they need to accompany the guest/owner. I am sorry to read that you will not return to our hotel in the near future. I do hope that you will reconsider and if you do, please do not hesitate to get in touch with me directly. Kind regards, Zalene Fieberg

Dear Sarah, thank you for awarding us a top score! I am delighted that we were able to meet all your needs.

Dear HelenaThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

Dear ChrisThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.We are pleased that the hotel was perfectly located for your trip to the theatre.Belatedly, we can only apologise that you were disappointed with the pillows provided.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear SarahThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that the room which you had initially requested was not available and that you had to pay to upgrade, this is most unusual.We are thrilled that you enjoyed and appreciated our location, close to the theatre and town centre and that you found the team polite and helpful.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear ClaireThank you for taking the time to review The Abbey Hotel and for sharing your photographs.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. We are thrilled that you had a really enjoyable stay and that you appreciated the hotel/building, enjoyed a delicious dinner and good breakfast. Thank you for your lovely comments regarding the friendly, helpful service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear GuestThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear RexThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear FergalThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear GillianThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback and we are sorry that on this occasion you were a bit cold, however we are pleased that we provided another heater and that you became “toasty”.We love welcoming back our returning guests and we are thrilled that you describe us as a beautiful hotel, with fantastic staff and a wonderful breakfast.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future visit.On behalf of all the team we would like to wish you a happy and healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear DavidThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback and we are sorry that on this occasion your bathroom was a bit cold, however, we are pleased that your bedroom was warm.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future visit.On behalf of all the team we would like to wish you a happy and healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear StuartThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear DavidThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear RosemaryThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear JonathanThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.We hope you will consider returning to us on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear OttoThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear PeterThank you for taking the time to review The Abbey Hotel.We are pleased that you stay was a mainly positive experience.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear MichaelThank you for taking the time to review The Abbey Hotel.We are pleased that you stay was a mainly positive experience, thank you for your extremely detailed feedback regarding your stay. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JonathanThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that you were disappointed with your accommodation.However, we are pleased that you liked the unique property, enjoyed our buffet breakfast and found the team nice and helpful.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regards Sarova Hotels Customer Service Team

Dear REThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear KollouchThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear StevenThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience. We are sorry that some aspects of the hotel were a little tired.Thank you for your lovely feedback regarding the friendly, helpful, efficient service and great food.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear VickiThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear MichaelThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided comfortable accommodation with a good evening dinner and enjoyable buffet breakfast. Overall we are pleased you were satisfied with your stay.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service

Dear JamesThank you for taking the time to review The Abbey Hotel.We are sorry for the shortfalls which you experienced.We hope that the positive aspects of your stay out weigh the negative and that you will consider returning to one of our properties again in the future.Kind regards Sarova Hotels Customer Service Team

Dear RandallThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you describe us the hotel as nicely appointed and convenient for the town centre.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear GuestThank you for taking the time to review the hotel.It is always disappointing to receive negative feedback, we are sorry that you did not enjoy your recent stay, particularly breakfast which was cold.Customer feedback is important to us as we use it to measure our strengths and weaknesses, where appropriate remedial action is implemented.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear AlistairThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JamesThank you for taking the time to review the hotel.It is always disappointing to receive negative feedback, we are sorry that you did not enjoy your recent stay.Customer feedback is important to us as we use it to measure our strengths and weaknesses, where appropriate remedial action is implemented.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear ShaunThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear KeithThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear SamanthaThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that so you were disappointed with the décor of the hotel and the lack of provisions on the hospitality tray.Overall we wish you had a more positive experience whilst being our guest.Kind regards Sarova Hotels Customer Service Team

Dear ElizabethThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We are thrilled that the manager provided excellent service.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear ThomasThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear WilliamThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear GuestsThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Thank you for your lovely feedback, regarding the excellent service.We want all of our guests to have a positive experience and to wish to return, we are already looking forward to welcoming you back in December.Kind regardsSarova Hotels Customer Service Team

Dear PatrickThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased you loved the hotels location and that you had a relaxing weekend enjoying the local area and getting some fresh Malvern air.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear RobertThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased you loved the building, appreciated the immaculate gardens and found our bedrooms modern.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear AlisonThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that so found some of the décor dated and in need of modernisation.However, we are pleased that you found the hotel clean and comfortable and the staff were polite and helpful.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regardsSarova Hotels Customer Service Team

Dear SimonThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear SheikhThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided excellent, attentive service and that you enjoyed their drink and dinner service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear OliverThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear PaulThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. Thank you for sharing your feedback.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear TimothyThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. We are sorry that despite paying for an upgrade into a higher bedroom category, you were disappointed. Thank you for sharing your constructive feedback.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear LouiseThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you loved our location, describe the hotel as clean and found the team nice and friendly.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team