2/10 - Tồi
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24/06/2024
Không thích: Tiện nghi phòng
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Unfortunately not comfortable & not like the photos. I didn’t hear from house admin when contacted to say i left after checkin & furthermore, you will not receive a refund; I also contacted hotels app 4 advice & requested a refund but they were also ignored & ultimately due to their policies etc cannot issue a refund (I just noticed on booking dotcom, house admin has 39 houses so I would think if they have a complaint, & know if they ignore, the client & hotels app can’t issue a refund!).
We left after 10mins of checking in & had to find last minute alternative accommodation. My husband was being bitten by something on the sofa. The house is run down, in poor condition & in a rough area. The curtains are closed as the windows need replacing & are full of condensation inside, it smells & damp and cold despite being a hot day (I tried contacting house staff to ask where the boiler was to dry it out but was ignored), bathroom is not clean - lots of mould, the sofas and houses feels dirty. House is basic, furniture missing so not as homely as it’s made to look. Very steep & narrow stairs (fyi)
Even though we had left, I still got a checkout message that night & if there was anything to help with to contact them; they don’t, they ignore you!
I have since found on booking dotcom other complaints/bad reviews about this house. This house is not cheap (high cleaning charge bumps it up!).
Handy for concerts/football if this house is suitable for you.
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Lưu trú 1 đêm vào Tháng 6, 2024