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Nhận xét về Manchester Marriott Hotel Piccadilly

4 out of 5
Manchester Marriott Hotel Piccadilly
London Road, Manchester, England

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 454/1132 nhận xét" "
Đánh giá 8 - Tốt. 322/1132 nhận xét" "
Đánh giá 6 - Được. 164/1132 nhận xét" "
Đánh giá 4 - Kém. 108/1132 nhận xét" "
Đánh giá 2 - Tồi. 84/1132 nhận xét" "

8,0/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

JOHN

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have stayed at this hotel before. It is so convenient to Piccadilly train station. It is undergoing refurbishment right now but this diodnt affect my stay, except for the view of scaffolding from the restaurant. The rooms are large and comfortable. I enjoyed the bathtub provided. The bar staff and reception and the diningroom staff were very friendly,.I have already booked my next stay
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Johanne

Thích: Sạch sẽ
Lovely rooms
Lưu trú 1 đêm vào Tháng 5, 2024
Emily trả lời vào 26/05/2024
Dear Johanne,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Tốt

Sarah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Had. To give an average rating for property condition and facilities as it's currently undergoing a lot of reconstruction, so there's scaffolding up, men working in reception and on the scaffolding. Wee bit disconcerting to have labourers directly outside your bedroom window! Would have enjoyed using the spa but the temporary changing room put me off. Plus we had to use a temporary entrance/exit which caused some confusion with the sat nav directions. Thought £25 per day for parking was a bit steep. Staff were friendly and helpful, at reception and in the bar. In the restaurant at breakfast the lady making the omelettes to order was exceptionally amenable and chatty. Our room hadn't long been refurbished, so it was immaculate. We did have an issue with the shower being too hot, mentioned it at reception and they sorted it immediately. Appreciated having a fridge in the room too. Location is good for going to the O2 Apollo and walkable distance to the city centre.
Lưu trú 2 đêm vào Tháng 5, 2024
Emily trả lời vào 18/05/2024
Dear Sarah,I want to thank you for sharing your experience with us, and I will share your message and comments with the hotel leadership team, and relevant departments. I appreciate you taking the time to share your feedback, as it allows us to work and improve on providing the best service. We hope to welcome you back soon, and thank you for staying with us.

8/10 - Tốt

Sarah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved this hotel
Lưu trú 1 đêm vào Tháng 5, 2024
Emily trả lời vào 17/05/2024
Dear Sarah,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Tốt

Wai ping

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Proximity to railway station & free shuttle bus station. The room is big & comfortable
Lưu trú 2 đêm vào Tháng 5, 2024
Emily trả lời vào 19/05/2024
Dear Wai,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 - Xuất sắc

Moira

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely big room comfy beds and clean hot shower. Wasn’t told about construction all on the outside of the hotel
Lưu trú 1 đêm vào Tháng 5, 2024
Emily trả lời vào 12/05/2024
Dear Moira,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

Sherilyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient to Piccadilly station.
Lưu trú 1 đêm vào Tháng 5, 2024
Emily trả lời vào 11/05/2024
Dear Sherilyn,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Tốt

Julie, BARNOLDSWICK

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Still undergoing renovation but area seemed a little "dark" Noise from busy road too
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 10/05/2024
Dear Julie,Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to the area, so you can experience our fabulous updates.

10/10 - Xuất sắc

Anne-Marie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, helpful staff, and very welcoming. Rooms were very clean, and comfortable. Only thing I would say is it's on a main road so was a noisy with traffic
Lưu trú 1 đêm vào Tháng 5, 2024
Emily trả lời vào 10/05/2024
Dear Anne-Marie,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

Georgia

Lưu trú 1 đêm vào Tháng 5, 2024
Emily trả lời vào 10/05/2024
Dear Georgia,Thank you for choosing Manchester Marriott Hotel Piccadilly for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

4/10 - Kém

Georgina

Thích: Sạch sẽ, nhân viên & dịch vụ
I was disappointed in the hotel, the bed was really uncomfortable, air con didn't work, so had to move rooms at midnight as it was stuffy and the blackout curtains didn't fully cover window area, so got woken up by the bright sunlight. Bad nights sleep so would not stay again.
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 05/05/2024
Dear Georgina,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

8/10 - Tốt

Andrea

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Apart from alterations going on within the hotel room was lovely & staff very accommodating & friendly. The newly refurbished restaurant is lovely
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 05/05/2024
Dear Andrea,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

4/10 - Kém

Oliver

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Room needed proper clean across the board marks on carpets, surfaces dusty didn’t seem looked after disappointing for a Marriott
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 26/04/2024
Dear Oliver,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 - Xuất sắc

Alexandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy check in , reception staff very friendly and helpful , our room was really nice with an amazingly comfortable bed .
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 22/04/2024
Dear Alexander,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ
The staff was very very excellent indeed we couldn't ask for any better from start to finish amazing made my daughter feel like a princess
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 20/04/2024
Dear John,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 - Xuất sắc

Robina, Beckenham

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Currently work going on so should be cheaper - will be great once completed. Currently scaffolding outside rooms, grubby entrance and alternate access to spa. Ample breakfast with good range of breads.
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 21/04/2024
Dear Robina,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

6/10 - Được

Kristin

Lưu trú 3 đêm vào Tháng 4, 2024
Emily trả lời vào 18/04/2024
Dear Kristin,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 - Xuất sắc

Arfan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic refurbishment! Great friendly service! Excellent breakfast options, above all very spacious and roomy accommodation ! Totally will stay here whenever I visit Manchester!
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 12/04/2024
Dear Arfan,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 - Xuất sắc

Tyler

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 12/04/2024
Dear Tyler,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - Kém

Richard, Chester

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We were quite shocked at the state of the room we were put in! It was only for a one night stay but the carpet had what looked like blood stains on it. The mattress on the bed was absolutely worn out! It sagged into the middle and was terribly uncomfortable. The room was dated to say the least and most certainly Did not reflect on the photos that are on the website. I suggest that Expedia take a good look at the hotel because what they have shown on their pictures does not reflect the low standards of the rooms of this hotel. It would be interesting to hear a reply from Expedia but I’m not expecting one.
Lưu trú 1 đêm vào Tháng 4, 2024
Emily trả lời vào 08/04/2024
Dear Richard,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, especially your mention of our ongoing renovations, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised. The renovation process is aimed at enhancing the overall guest experience, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

10/10 - Xuất sắc

Yvette

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were lovely and the room was a great size. The bathroom and products were amazing. The breakfast was lovely too. The only criticism was how hard it was to find as the postcode puts you in at the main road, not at the back for the car park, so it took my husband’s previous experience as a truck driver to work out how to get in. The car park is also not clear as there are two black gates. It was also very expensive.
Lưu trú 2 đêm vào Tháng 4, 2024
Emily trả lời vào 05/04/2024
Dear Yvette,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 - Tồi

Aliesha

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
D
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 04/04/2024
Dear Aliesha,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 - Xuất sắc

Dippz

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Emily trả lời vào 03/04/2024
Dear Dippz,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

Dippz

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely time and staff very welcoming
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 03/04/2024
Dear Dippz,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 - Được

John

Đi cùng bạn đồng hành
The property was in the middle of re-modelling and the room smell like someone had smoked a cigar in it. The staff was nice specially the breakfast staff. The room is very spacious and comfortable overall it's an average experience and plenty more room for improvements.
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 06/04/2024
Dear John,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 - Tốt

Andrew

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room was lovely but the aircon didn’t work….it kept blowing cold air despite turning the heat up. Only one lift was working and had to wait for one that could get in and use
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 03/04/2024
Dear Andrew,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

4/10 - Kém

Alero

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Emily trả lời vào 03/04/2024
Dear Alero,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 - Tốt

Kai Po Jason

Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 20/04/2024
Dear Kai,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

Deran

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Need someone to Ring me
Lưu trú 2 đêm vào Tháng 3, 2024
Emily trả lời vào 29/03/2024
Dear Deran,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 - Xuất sắc

Reece

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 20/03/2024
Dear Reece,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

8/10 - Tốt

ANDREW

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 19/03/2024
Dear Andrew,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 - Xuất sắc

Max

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place
Lưu trú 3 đêm vào Tháng 3, 2024
Emily trả lời vào 14/03/2024
Dear Max,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

gosia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was nice to stay at your hotel
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 12/03/2024
Dear Gosia,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 - Xuất sắc

Molly

Lưu trú 2 đêm vào Tháng 3, 2024
Emily trả lời vào 30/03/2024
Dear Molly,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - Được

Keyrlin

Thích: Sạch sẽ
Esta en remodelación
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 12/03/2024
Dear Keyrlin,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 - Tốt

Kevin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely room and great location. However not made clear pre booking that property is under massive renovation which meant lots of areas closed off including restarant/Bar and gym and temporary var restarant/dining put in a conference suite. We were told at check in that breakfast would be from 6.30 to 9, however not made clear they wanted us out by 9am to start maintenance. Quite a few people caught out on this. Make this clear in your advertising of rooms or you will nust get complaints. Staff were very friendly.
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 07/03/2024
Dear Kevin,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

8/10 - Tốt

Ewen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Hotel is currently going through renovation. The dining area is not great and the hotel is clad in scaffolding. The evening meal was bluntly awful. Reception staff were great.
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 05/03/2024
Dear Ewen,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 - Tốt

Adele

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed the stay staff very friendly
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 05/03/2024
Dear Adele,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

4/10 - Kém

Simon, Sandbach

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Booked a junior suite for the night. As I booked though Expedia, there was no warning that we would be staying in a building site. 8am Saturday morning we was woken by scaffolders that were drilling into the bedroom wall and erecting scaffold. Sadly not just the extreme noise and vibrations from the drill was the issue, the scaffolders shouting obscenities to each other (they must of been warning ear plugs) were constantly trying to look into the bedroom window through the reflective glass, so were pressing their heads on the window. Not what I expect when my wife and I were getting dressed. I have photos and videos of this. Complained on checkout, and they said they “couldn’t do anything” and receptionist offered a coffee as compensation.. no thanks. We have stayed there several times before it changed hands, but we will be avoiding this hotel going forward. Breakfast is similar to Little Chef quality, and is a temporary setup due to building works. Don’t get your hopes up for a breakfast that matches the cost of the stay. You only get one flat pillow each, and there was no spare pillows anywhere in the room. Room was freezing when we arrived, but they had handily dumped an electric radiator for use in the middle of the room.
Lưu trú 1 đêm vào Tháng 3, 2024
Emily trả lời vào 05/03/2024
Dear Simon,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

8/10 - Tốt

Beverley

Lưu trú 1 đêm vào Tháng 2, 2024
Emily trả lời vào 20/03/2024
Dear Beverley,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Emily trả lời vào 27/02/2024
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Tốt

Hariram

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was very good. Our room was very large and the breakfast was delicious. We ordered dinner from the hotel for one night and it was also delicious, but a little pricey. The fire alarm did go off in the middle of the night, but we spoke with the hotel and they were very nice about it. Overall, an amazing hotel with excellent amenities, and the metro link and bus stop are very close by. Great hotel if you are coming from manchester airport.
Lưu trú 3 đêm vào Tháng 2, 2024
Emily trả lời vào 20/02/2024
Dear Hariram,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

Alex

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was easy to find, very close to the station. Friendly Staff to welcome you.
Lưu trú 1 đêm vào Tháng 2, 2024
Emily trả lời vào 20/02/2024
Dear Alex,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

Harry

Lưu trú 1 đêm vào Tháng 2, 2024
Emily trả lời vào 21/03/2024
Dear Harry,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

Julie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel and staff were amazing but due to building work going on struggled to park my car
Lưu trú 1 đêm vào Tháng 2, 2024
Emily trả lời vào 14/02/2024
Dear Julie,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. I apologise for the inconvenience with the car park, I hope we can invite you back soon to experience our finished works! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Xuất sắc

David

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Refurb ongoing
Making the best of it during their refurb. Staff trying hard and new rooms looking impressive
Lưu trú 1 đêm vào Tháng 2, 2024
Emily trả lời vào 13/02/2024
Dear David,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 - Xuất sắc

Leigh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Emily trả lời vào 14/02/2024
Dear Leigh,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 - Xuất sắc

Stephane

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Emily trả lời vào 13/02/2024
Dear Stephane,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

8/10 - Tốt

Tow Choon

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Never tidy up the bed. Forgot to provide floor mats
Lưu trú 3 đêm vào Tháng 1, 2024
Emily trả lời vào 01/02/2024
Dear Tow,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 - Xuất sắc

Amar

Good
Lưu trú 1 đêm vào Tháng 1, 2024
Emily trả lời vào 11/02/2024
Dear Amar,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!