Khách sạn Mapledurwell và Up Nately

"The rooms are beautifully presented and the amenities were really nice. For a travel stop it was very convenient and the staff are friendly. The carpets in the rooms are suffering from wear and tear and could do with a better clean. The rooms needs a bit more of a clean in general. The shower also started dripping in both rooms (which were at other ends of the property) at around 3am which woke us up. We found it a bit strange to be put in rooms in completely different buildings despite...

"Our stay was fantastic, room was fab, pub is lovely , breakfast and pub food was delicious, staff were amazingly friendly, great location. 100% recommend"

"Evrrything"

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"We have reported a fridge problem in our room as soon we arrived. The receptionist mentioned that the maintenance team has already left but someone will come and have a look. Noone came even though i have enquired twice again. Each time i was told that a person will come to check the fridge as soon as they finish in a different room. Nobody came at all.the next morning at checkout i have mentioned this again to the receptionist whose attitude was not elegant and pretty arrogant towards me. He...

"Spa facilities were great, but room we stayed in was full of cobwebs and the toilet rim was in need of a thorough clean"

"Very clean place, spacious room , staff was friendly and helpful, drinks from the bar were excellent and breakfast was great well I will stay there again. The only downside was the £5 charge for room service"

"No air conditioning on site in the room, windows barely opened, they did not have enough fans, so were unable to provide any to us, during a heatwave. Room had no mini fridge; no hot water to shower with across multiple rooms as all complained about the same things during time of a wedding event."

"Excellent service from the staff. The bar and reception area are very spacious and clean."

"Really nice old country style building, nice bar, gardens, close to the train town centre. Didn't eat but smelt good. Room comfortable and clean as new. Will definitely use again."

"There was no air conditioning, and the room was extremely hot and stuffy. A member of staff told us they would provide an additional fan, so we went to reception to ask. We were told a fan would be sent to our room, but after waiting over an hour nothing arrived. When we returned to reception, we were then told that no fans were available. We were also not given any information about breakfast, including where it was served or the opening and closing times. The hotel was extremely busy due to...

"Bed was comfortable and breakfast very nice. Negatives - no air con on a very hot day/night and shower problematic. Couldn’t avoid getting hair wet, shower head too high to adjust and no soap in dispenser. Otherwise all good."

"It's not the first time I've stayed at Frimley Hall, and it certainly won't be the last. As always, I received a lovely warm welcome when checking in. Bozena was fantastic at breakfast, providing friendly and attentive service, and the barman was very accommodating by providing a fan during the current heatwave, which was greatly appreciated. Another great stay from start to finish. Thank you to the whole team—I look forward to returning again soon!"

"I was double charged for breakfast on day one, still waiting for refund to cr card. It's only 12.5 pounds, but it was assured that it would be refunded if my stay included breakfasts"

"Great stay at the Inn West End – the staff were attentive and amazing throughout. Lovely atmosphere, comfortable stay and I would highly recommend it to anyone."

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"Great hotel, shame about food prices and options"

"Very clean and quiet. Family room was nice size. Staff were very accommodating.Would highly recommend"

"Attentive and helpful staff, nice atmosphere and good location."

"Just an overnight stay when travelling. Everything was very good including the evening meal. Would stay there again"