Bespoke, Mathon, Malvern

"The staff were brilliant, friendly, helpful and polite. The position of the hotel was excellent for exploring the area. The room size was fine and the amenities good. What the room needed was air conditioning, I realise it is extreme heat and a fan was provided but I believe it was way too hot and oppressive. The water system was ropey and waiting for the water to arrive and the bathroom in general needed updating. However the room was clean."

"Dumbleton Hall has undergone a huge multi-million pound refurbishment, and it shows. The finish combines beautiful finishes, sumptuous fabrics and age-worn character features which have been tastefully restored. The staff were all extremely polite and attentive, with the exception of one evening when we were left waiting to order drinks. The drinks were delivered and by way of an apology they were on the house. Things happen in any business but I do feel it's how these things are handled which...