Search Hotels Near Melwood, Royston

"Clean, spacious room (107) with sofa and chair as well as the bed and a desk. No wardrobe but space and hangers provided. 2 suitcase stands as well. The lift wasn't working so good job we were only on the 1st floor. Bathroom set out for disabled but fully functional as a wet room. Staff very friendly and the service was top notch. Good food and drink at reasonable prices. Breakfast buffet was delicious and hot."

"Welcoming staff and tasty breakfast - thank you"

"The staff are lovely and helpful. I did not think the room we had could be classed as superior because the bed has an old fashioned type of mattress which is not comfortable. For a superior room I was expecting a bigger more comfortable bed. We could not open the window at night because it is very low down and wild life could easily get through at night. The buffet breakfast is quite basic, there were no croissants or pastries of any kind. The location is absolutely beautiful . The staff are great but for the price I was a little disappointed . "

"Fire alarm went off twice early on the Sunday morning with heavy smoke caused by blocked chimney in the restaurant area - we decided to leave rather than stay for breakfast in a smoke filled room and was told we would receive a refund, but a refund was never provided."

"Easy check in, suitable room. WiFi didn't work, TV and remote didn't work, radiators needed bleeding and were very noisy"

"I am sorry to say that our stay was unexpectedly very bad. Even as we checked in the property was cold. There was NO HEATING and no HOT WATER. After many tephone calls we were told that the we boiler was not functioing. We were given grossly inadequate heaters which did little to correct the situation. It completely wrecked the evening which was the celebration of my wife's 70th Birthday. Our first night was a nightmare with no ability for us and our guests to have shower for two full days even after the boiler was fixed late evening on the second day. In the absence of the hot water, even the addition of the two stable rooms, my guests have we complained to me bitterly. 7 of us were elderly guests with health issues and a 2.5 year old baby, so you can imagine the risks we were subjected to. There were water leaks in two of the bathrooms. Wendy the site manager did her best to help. Took on personal responsibility to solve the issue, but in the absence of effective technical help, she wasn't able to resolve the issues. I demand a full refund of my payment as the basic nessecities were not provided, and we had no option to find suitable alternative accommodation for so many guests at such a short notice. "

"The tv had no channels on it and wouldn’t connect to the internet so was useless. The guest next door we’re playing loud music way past 11 pm out on the balcony."

"Excellent location for visiting IWM Duxford and only 10 minutes on the train to Cambridge. Janet and Simon couldn't have been more welcoming. Nothing was too much trouble and the breakfasts were really good with options for all tastes. Would stay again without hesitation."