8/10 - Tốt
Leonard, Surrey
Đi cùng bạn đồng hành
25/09/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We have stayed at this property 4 D. out of the last 2 weeks. When one is part of a Safari group or Conventioniers, you're treated like gold. However, last night we stayed on an Expedia VIP booking, as a Gold member of Expedia which entitles us to free beverage and room upgrade when available. When checking in we were told, "there are no upgrades available due to the hotel being full." The standard room they gave us was more suited to be a meat locker with the AC stuck on high, and near a very noisy service entrance! While freezing in my jacket I checked Expedia for room availability that night, and surprisingly found availability in ALL categories! Back to the front desk and I informed them the room they gave us was unsuitable, where upon it was insinuated that I was just trying to cop an upgrade, "to a suite"! I was deeply insulted and expressed my displeasure by stating I came back to a Sarova Panarific Hotel because it was a great experience the first three times we stayed. We are a well traveled couple and we would NEVER do this sort of thing. We just want a room that's not glacial and more suited for Penguins than the one we were given. I informed the front desk of my findings on Expedia where rooms are available in ALL categories. The duty manager then responded with a bunch of double-speak mumbo-jumbo about categories. However, in the end we were accommodated after a long tiring day. Also, we were double charged for breakfast this morning, but it finally got fixed.
Leonard
Lưu trú 1 đêm vào Tháng 9, 2024