Search Hotels in New Cross, Manchester

"Excellent hotel and amenities"

"Poor quality of room which I had to get changed. Confusion over breakfast availability."

"Excellent location and value for money, but the soft furnishings are looking a bit shabby. Replacing the carpets throughout the building would be the obvious place to start. I’d stay at the hotel again. "

"Room was nice and modern, and clean. Staff were super friendly throughout the stay and the amenities at the hotel were also good. "

"Sadly I couldn't stay for breakfast, large bed I'd like a walk in shower at 74 years cocking my legover the bath tricky, The barstaff very friendly and helpful good selection of drinks.The shuttle bus drivers and reception staff all very welcoming "

"General manager and the cleaning team were very helpful and was the only one that we felt that understood good customer service. Lifts are small. Card wasn't working on the second day and had to come back downstairs after running the Manchester marathon to get it activated again. Reception staff barely made any eye contact the whole time we were there which came across rude and unhelpful at times. Good place to stay for low-medium budget and location near the station is good Avoid the restaurant completely. Worst customer service I've ever experienced. It's not part of the hotel but it's joint next to it. Staff there are very rude and one of them shouted at the top of his voice across the room "oi oi" because the card machine didn't go through. He should have come over and explained what had happened calmly but no he continued to shout and say "I AM SO BUSY" to us in front of all the customers at the bar. He should never shout or raise his voice at anyone. I have never had my voice raised at in a restaurant/bar never mind be shouted at. Not long before this, the other member of staff came over and put some reserved signs down at our table saying "sorry you need to move". Again this was in a rude tone and I had just ran in the Manchester marathon and was shattered (it was obvious I was wearing running clothes and the medal), and instead should have said "sorry just to let you know this table is booked in __ minutes and I can help find you a new table if that's okay?"."

"Booked parking slot, but when I want to double check with receptionist upon arrival for right car park I was in, the receptionist keep repeating to me that I need to pay the fee. Slightly unprofessional, other aspects over expectation."

"Clean room but bathroom needs some refurbishment, especially around the toilet. Bed was really comfortable, which was surprising as it looked exactly the same type of bed I slept in at The Copthorne Hotel in Newcastle a few weeks ago which was so uncomfortable I ached all over when I got up. I would have mentioned it to the Receptionist on checking out but I wasn't asked. Staff were amazing, helpful and friendly. We were not happy with first room allocated on the 2nd floor, view made it feel like a prison but was re-allocated a room on the 4th with a lovely view of the canal. Breakfast was OK but not very hot - I hate cold mushrooms! Bar pleasant but not very big. We had a drink on the afternoon but it was too busy for us to enjoy a drink after 10.30pm so we didn't bother."

"Beds have a hard end on so no good if you are tall."