"I rarely leave negative reviews, but my recent stay at Harmony Suites in New Jersey was extremely disappointing.
The biggest issue was that the hotel double charged me for my room. When I noticed the duplicate charge and brought it to the front desk’s attention, I was initially told that the refund would be processed and returned to my account the next day. However, after following up, I was then told it would actually take 3–5 business days. Mistakes can happen, but what was most frustrating was the way the situation was handled.
Instead of taking ownership of the error, the front desk staff became noticeably rude and dismissive when I questioned the duplicate charge. As a paying guest, I expected professionalism and empathy, especially when dealing with a billing mistake that tied up additional funds on my card.
Unfortunately, the billing issue was not the only problem. The room itself was not cleaned to an acceptable standard upon arrival. For a hotel that charges premium rates, cleanliness should be a basic expectation, not an exception.
To make matters worse, when I requested shampoo from housekeeping/front desk, I was given body wash instead. While this may seem minor, it reflected a broader lack of attention to guest needs and service quality throughout my stay.
Between being double charged, receiving poor customer service, staying in a room that was not properly cleaned, and having simple guest requests handled incorrectly, this was one of the most disappointing"
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