Chalets in United States of America

"We booked a lake view room and were instead placed near a busy bus area with constant noise on level 2. Completely misleading and nowhere near the experience that was advertised. The room itself had multiple maintenance issues that should have been addressed well before check-in. It felt neglected and poorly maintained, which is not what you expect from a property like this. What made things worse was the lack of follow-up. Concerns were raised, but nothing was meaningfully resolved. Communication was minimal and ultimately unhelpful. For a place that markets itself as a resort, the experience fell short across the board — from the room quality to the overall service. Between the noise, the condition of the room, and the disconnect in customer service, I wouldn’t stay here again. If you’re expecting what’s advertised, you may want to consider other options."

"No proper staff, preference is given to airlines staff, no proper or timely room service, lack of basic facilities like microwave etc"

"Great atmosphere. All the foods was great. Going back soon."

"Good service: clean and pleasant."

"Not that good"

"Our room was dirty when we checked in. Bathroom floors were not cleaned and hair all over. Cabinets were not cleaned out and were filthy along with the fridge. Called 3 times for housekeeping to come up before we finally asked them to move us. Asked for a manger to call us 3 times and they never did. They gave us a credit but not enough for the aggravation. Furniture in rooms was outdated and lighting in bathroom was terrible. "

"Parking was hard to get close to building "

"Excellent property with several pools and restaurants"

"It is not luxurious, but good for the price. Outdated, but beds were comfy. No coffee pot in room. Housekeeping came once in 4 days. Staff was nice. "