Search Hotels Near New River Lake, Cleveland

"I did not like this property at all first when I got there the system was down so the agent was not able to really identify my registration however she didn't take it a step above and find me a room downstairs because I'm a disabled veteran and can't walk upstairs that part was good. The front lobby where I was checking in had a person sitting in the chair with no shirt on and was obese with tattoos everywhere could have been the agent's boyfriend but I felt a little bit uneasy checking in. Felt like I was in a bad neighborhood"

"The only complaint I had was that the water was not hot to take a shower"

"Parking was good had some trouble with tv working and had some problems with the key getting in room"

"The staff was nice.beds were very comfortable.great stay."

"Room was not clean at all, found a bed bug right in top of the sheet. I reported it to the manager and she refused to refund me because she said if there was bed bugs there would be more than 1. I have picture proof and let her know we didnt even sleep in the room we had to leave a book somewhere else. I did dispute it with my bank. Very unprofessional and will never stay here again"

"Room felt neglected, as soon as we arrived we went to turn the AC on and when we did the whole front of the AC and control panel fell to the ground. There was rust all in out tub/shower, no one bathed :-(. Only one lamp had a light fixture in it, there were no batteries in room remote, We went to ask for more, when we put them in those did not work, we went BACK down the stairs (elevator was broken, we were on 2nd floor) she handed us a handful of used batteries and said see what works, she had no new ones. There was a futon in the room as a couch (very diff than what pictures show) Stairway had a very musty odor, carpet in there was extremely dirty. That was our first sign it was not going to be a good stay, but my mother in law was in the hospital and we were visiting from South Texas. For breakfast, eggs and sausage were cold, thank goodness for the microwave! "

"Clean and quiet "

"The breakfast was not good. Coffee was disgusting. Undrinkable. The alarm clock in the room was wrong and not fixable. They didn't supply conditioner. Only soap and shampoo. At one point my room key stopped working and they had to reset it. "

"Dirty "