Phòng Suite Presidential, 1 giường cỡ king | Bộ đồ giường cao cấp, két bảo mật tại phòng, bàn, màn/rèm cản sáng
Kiểm tra phòng trống

Nhận xét về New York Hilton Midtown

4 out of 5
New York Hilton Midtown
1335 Avenue Of The Americas, New York, NY

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 843/1827 nhận xét" "
Đánh giá 8 - Tốt. 486/1827 nhận xét" "
Đánh giá 6 - Được. 231/1827 nhận xét" "
Đánh giá 4 - Kém. 142/1827 nhận xét" "
Đánh giá 2 - Tồi. 125/1827 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Ricardo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
Nicely located but already aging property
Lưu trú 7 đêm vào Tháng 5, 2024

2/10 - Tồi

Nhi

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Long line waiting for checking. And over booked. We bought a room online, double bed corner and when we got there they gave us a one bed room, we came back and they gave our room that we bought to someone else .
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Rosario

Đi cùng gia đình
Không thích: Sạch sẽ
Our room was absolutely disgusting, hairs in our bathroom, room structure was falling off, they even left a razor from previous guests in the shower! Only gave us 2 towels for 3 guests. Electric outlets didn’t work. All of that for :450 dollars the night. Never staying here again
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Bettina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was beyond exceptional!! The staff especially Noel was awesome. Our room was perfect. Location was great. I don’t have one single complaint. Highly recommend and definitely will stay again.
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 27/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo bien
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 26/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

Michelle

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing Service and Convenient to many local restaurants, theater’s and transportation!
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 26/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

Paloma

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved this hotel, we could walk to Central Park and other areas, fast service, clean, and quiet. The room is big especially if you’re staying with children and family. The only thing they charge you $300 for a deposit when you check in I wasn’t aware of this when I booked!
Lưu trú 4 đêm vào Tháng 5, 2024
Vicky trả lời vào 26/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

Pablo

Đi cùng gia đình, Khách đi công tác
Thích: Tiện nghi, dịch vụ
Ok
Lưu trú 4 đêm vào Tháng 5, 2024
Vicky trả lời vào 25/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

Julie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms would benefit from having a mirror located next to a light and an electric socket. The only motor with a socket was in the bathroom which was a problem with 3 women all trying to shower, dry hair and apply makeup at the same time!
Lưu trú 5 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Dear Julie,Thank you for choosing New York Hilton Midtown and sharing your five-star review! We are thrilled that our dedication to cleanliness and friendly service enhanced your stay. It is also wonderful to hear that you enjoyed your time in the heart of Manhattan. Our team looks forward to welcoming you back soon for another memorable visit to the city in the future.Sincerely,New York Hilton Midtown Team

8/10 - Tốt

ursula

Đi theo nhóm, Đi cùng gia đình
Always able to get a taxi. Lots of places to walk and get food and shop. Easy access to subways
Lưu trú 3 đêm vào Tháng 5, 2024
Vicky trả lời vào 22/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

Jianbo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Recommend to everyone
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 21/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

Julie, oakton

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an excellent stay. Everything was clean, the room was comfortable, the staff was friendly, the location was excellent. The value (by New York standards) was outstanding. We appreciated the room service and carry-out options.
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 22/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

Kar-Lai, Penn Valley

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Line too long for checking in and out. Need more staff when the line is long. No seating area at the lobby either. It’s tough on elderly waiting in line for 30’ to check in. WiFi doesn’t work in the room. It doesn’t need room key to get onto the elevator, a feature that most hotels have, and left me a bit unsafe.The room is spacious and clean. Staff not particularly friendly or helpful
Lưu trú 3 đêm vào Tháng 5, 2024
Vicky trả lời vào 20/05/2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 - Xuất sắc

Arturo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location!
Lưu trú 4 đêm vào Tháng 4, 2024
Vicky trả lời vào 20/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 - Kém

Albert

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The property is very nice but our room’s key pad malfunctioned and we could not enter our room. To gain entry we had to call security, which would take a minimum of 30 minutes. The door was never fixed so each time our family left the room we had to call security for entry; and after long multiple outings in NYC the last thing you want is to wait to enter your room. And the only accommodation offered were breakfast tickets. Very poor experience.
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 20/05/2024
Dear Albert, We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. Our locks were recently installed and we are working through some of these intermitent challenges. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

8/10 - Tốt

Perry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient and efficient, large comfortable rooms.
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 20/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

Rodrigo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ok
Lưu trú 8 đêm vào Tháng 5, 2024
Vicky trả lời vào 20/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 - Được

Adrienne

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 5, 2024
Vicky trả lời vào 17/05/2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 - Xuất sắc

Mary Ann

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Needs to update hair dryers!
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 17/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

Amy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 16/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 - Kém

Theresa

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
In 2011 my family stayed at this property. The rooms were lovely, the staff was amazing and the location was perfect walkable and convenient. A couple years back there were renovations going on here. Never did I expect the mediocre experience we had and then it got worse. Our “Presidential Suite” was lack luster and had several faulty items. Mirrors, lights, iron..etc… But most baffling was the room fit to accommodate 6 guest only had 2 blankets. When we ordered 3 additional pillows and blankets 1 pillow was brought to our room and told sorry we don’t have anymore pillows or blankets. And not to mention the custom decorations that i stressed on ordering and making sure they would arrive on time. They arrived on time But the hotel Held them hostage for over 6 hours… stating that’s the way their system works. Once package was received we secured it in our room and headed out for the day. Upon return I discovered the package had been removed with out consent. The package yet to be found. There goes the big room surprise for my Godsons special 15th Birthday.
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 17/05/2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We have shared your feedback with our teams as we work hard to better serve our guests. I understand you are working with our team to rectify proper service recovery and the related information on the package. We will ensure to make it right. Thank you for your patience in this matter and thank you for choosing the New York Hilton Midtown.

10/10 - Xuất sắc

Ario

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location.
Lưu trú 5 đêm vào Tháng 5, 2024
Vicky trả lời vào 13/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

Janice Lynette

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The hotel is in a good location. Walking distance to a lot. As a Hilton member, I was expecting a little more relative to the upkeep of the room. Furniture needs updating and the bathroom is WAY…… too small. I had an executive suite and while we worked it out - I was just expecting more from this name brand.
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 13/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams as we find opportunities to better serve our guests based on advice from loyal clients like you. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

Karen

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good option in Mistown
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 13/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 - Được

Dwight

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Front desk staff unprofessional and rude especially Alexandra! I was told my room was not available and that they were fully booked. Accused me of booking same day which was not true. Do not know if poor treatment was because of using Expedia and not Hilton app. Not enough towels, no bath soap entire stay. Brownish red stains, bbq sauce or blood? on wall.
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 13/05/2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

8/10 - Tốt

Linda, Richmond

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Vicky trả lời vào 13/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 - Được

Lenise

Đi theo nhóm
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Althought the bathroom appeared clean there was an odor that was present in the bathroom from arrival to departure. I think the tools used to clean the room may have been the cause for the odor. It was not pleasant but since we were only there three days and there was a teachers convention we tolerated it.
Lưu trú 3 đêm vào Tháng 5, 2024
Vicky trả lời vào 10/05/2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 - Xuất sắc

Marisol

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Vicky trả lời vào 10/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 - Kém

Katharine

Khách đi công tác
Rude restaurant staff, automatic tip put on card for dinner and the charge per day. Loud noise late at night
Lưu trú 3 đêm vào Tháng 4, 2024
Vicky trả lời vào 08/05/2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

2/10 - Tồi

Lacey

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
BED BUGS. We found BED BUGS (which were identified and confirmed by a hotel security staff member) in our hotel room at the Hilton Midtown. Please please please reconsider booking with this hotel. What a nightmare!!! I have tried getting in contact with the manager of the hotel on several occasions regarding our horrific stay, but no response from him (William Z.). Please DO NOT stay here, you will regret it.
General Manager trả lời vào 08/05/2024
Dear Lacey,Thank you for your review. We regret to learn of your experience and hope you accept our apologies for any disappointment regarding how your concerns were handled. What you have shared does not reflect our high standards, and we'll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.Sincerely,New York Hilton Midtown Team

10/10 - Xuất sắc

Kristina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 08/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

luis

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Esta muy bien ubicada, tienes todo cerca, 5ta Avenida, Central Park, Radio City, Times Square, estaciones al metro y transporte muy cerca. El buffet de desayuno es excelente y muy variado, los restaurantes y cafetería también están muy bien. En general tuve una gran estancia en este hotel, volvería a llegar sin duda cuando vaya a NY
Lưu trú 6 đêm vào Tháng 4, 2024
Vicky trả lời vào 06/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 - Được

Mary

Did not clean our room and provide no was cloth in the room
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 06/05/2024
Dear Hafsa, We deeply apologize for the inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

6/10 - Được

Ayr Haru

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I think that I’m not used to the rudeness of people of New York.
Lưu trú 3 đêm vào Tháng 4, 2024
Vicky trả lời vào 06/05/2024
Dear Ayr Haru, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

6/10 - Được

Dunia

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The hotel itself was good and the room was comfortable and clean. However, checking in was an absolute NIGHTMARE! After an endless line and a 40-minute wait, we were finally able to check in. In fact, the long lines to check in died down after 11 p.m. Also, the reception staff could have been a lot nicer. One of our keys wasn't working, but neither the concierge nor the front desk could issue my husband a replacement key because the reservation was not under his name. They told him to wait outside the room for a security person who would help him get inside the room. Well, that security person never arrived, and he had to wait for me to return to the hotel 40 minutes later so that he could use my key to enter the room. I don't understand how one can pay a ridiculous amount of money to stay at a hotel like this and receive no guest service whatsoever. So, if you find a comparable hotel in the area, check the reviews to see if the guest service is better and stay there instead. The summary: good hotel; horrific guest service.
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 06/05/2024
Dear Dunia, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. Unfortunately, there are security measures we must abide by for the safety of our guests. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

4/10 - Kém

hafsa

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 06/05/2024
Dear Hafsa, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

4/10 - Kém

Masaki

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
チェックイン/アウトは長蛇の列ながら流れは早い。エレベータもほぼ待たずに来る。 ただし、部屋の設備は期待ハズレ、コーヒーもケトルもバスローブも無い。 最悪なのはベッドメイク、掃除はしてあったが、タオルが置いてない。シャワー浴びてから帰国しようと思っていたが気づくのが遅く諦めた。 深夜便だったので、タオルは要求せず19:00にチェックアウトしてJFKに向かった。 多分二度と選ばない。
Lưu trú 2 đêm vào Tháng 5, 2024
Vicky trả lời vào 06/05/2024
Dear Masaki, We deeply apologize for this inconveniences you experienced as we clearly did not meet your expectations. I have shared your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies as we try to Make it Right.

10/10 - Xuất sắc

Angelina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Vicky trả lời vào 06/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

2/10 - Tồi

JOSE

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Los cuartos pésimos mala limpieza maltratados
Lưu trú 4 đêm vào Tháng 4, 2024

8/10 - Tốt

Larry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is an excellent place to stay close to everything
Lưu trú 4 đêm vào Tháng 4, 2024
Vicky trả lời vào 04/05/2024
Dear Larry, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

neil

Lưu trú 2 đêm vào Tháng 4, 2024
Vicky trả lời vào 23/05/2024
Dear Neil, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

Yang

Đi cùng gia đình
good location, bit old facility
Lưu trú 3 đêm vào Tháng 1, 2024
Vicky trả lời vào 02/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

Patricia, Waterboro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and neat hotel. Extremely busy and crowded place. Some room decor could be updated and it would be nice to have complimentary water bottles at least on the first day. Their inhouse restaurant closes ant 10 pm so it would be nice to have late bites anvailable until 11 pm. Enjoyed the location.
Lưu trú 3 đêm vào Tháng 4, 2024
Vicky trả lời vào 02/05/2024
We are delighted to hear we met your expectations, Patricia! We will certainly share your feedback with our teams. We are planning a renovation starting December next year (5-year plan) with a totally fresh new look. We hope to see you again in the future. Thank you for your choosing the New York Hilton Midtown!!!

2/10 - Tồi

Maria

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front desk staff was absolutely uninterested in efficient assistance to the very long line of guests. Several of them were inside Reception and only one helping Honors guests, NONE helping non-honors guests. When concern was expressed to staff, they looked very annoyed and did not even address or apologize to the line - it took us about 45 min to check in with only 3 people ahead of us in line. Booked two queen beds - hotel gave us one king and a sofa bed and said will send Bedding to room (for sofa bed). At 9:30 pm we had to go down, WAIT in the line again, and request the bedding which had not arrived at the room. The PHONE in the room was NOT WORKING so we had to go downstairs. Hotel gives a voucher for $35 day credit for using local restaurant per day. The final invoice had 3 dinners at Herb Kitchen, and only ONE credit, not three credits of $35. When error was pointed out, it was met by cold silence, not even an apology. Invoice was corrected, reprinted, and shoved to me face down, as if it was a huge inconvenience. Upon departure, Taxi cab that hotel hailed, demanded from us to pay in Cash or via Zelle. Proceeded to LIE that he started his meter late, even though hotel staff told driver which we heard - that there is a flat fee to JFK. Proceeded to DEMAND a Tip of $25, no less. Driving was awful, hitting breaks and having us slam against front seats and loud speaker blaring adjacent to headrests of back seat, windows wide open at 8:30 am to JFK.
Lưu trú 4 đêm vào Tháng 4, 2024
Vicky trả lời vào 04/05/2024
We sincerely apologize for the inconveniences you experienced during your stay with us and hope our team had the opportunity to make it right. We will certainly share your feedback with our teams as we work hard to fix these issues for future guests. Unfortunately experiences with taxicab drivers are beyond our control. We hope you will reconsider and give the New York Hilton Midtown another opportunity in the future.

10/10 - Xuất sắc

Samantha, Chandler

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 2 đêm vào Tháng 4, 2024
Vicky trả lời vào 04/05/2024
Dear Samantha, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 - Được

Robert

Đi cùng gia đình
Nothing
Lưu trú 1 đêm vào Tháng 4, 2024
Vicky trả lời vào 01/05/2024
We are so very sorry to read we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!

8/10 - Tốt

sawamoto

Lưu trú 1 đêm vào Tháng 4, 2024
Vicky trả lời vào 22/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

Steve

Lưu trú 1 đêm vào Tháng 4, 2024
Vicky trả lời vào 22/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 - Tốt

Jennifer Lynne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Check in took a very long time.
Lưu trú 3 đêm vào Tháng 4, 2024
Vicky trả lời vào 01/05/2024
We are so very sorry about the check-in delay and will be sure to take this into consideration as we strive to better service our guests. We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 - Xuất sắc

Shannon

Lưu trú 1 đêm vào Tháng 4, 2024
Vicky trả lời vào 21/05/2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!