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Nhận xét về The Plaza - A Fairmont Managed Hotel

5 out of 5
The Plaza - A Fairmont Managed Hotel
768 Fifth Avenue, New York, NY

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 705/1002 nhận xét" "
Đánh giá 8 - Tốt. 135/1002 nhận xét" "
Đánh giá 6 - Được. 77/1002 nhận xét" "
Đánh giá 4 - Kém. 51/1002 nhận xét" "
Đánh giá 2 - Tồi. 34/1002 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Ryan, Rosenberg

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Above and beyond expectations, the attention to detail and the staff here are impeccable. The Plaza is iconic for a reason. Cannot wait to return.
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

SHEILA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The Plaza is of course iconic. The building is very old so not everything is spotless. Old curtains get stuck; light interruptors sometimes fail, etc. The staff is not the most friendly - they have some attitude. But if you show the money, you can have the time of your life. Still a great experience.
Lưu trú 2 đêm vào Tháng 5, 2024
Paul Tormey, Managing Director trả lời vào 20/05/2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Michael

Khách đi công tác, Đi cùng bạn đồng hành
So sorry. Tte Plaza has seen better days.
Lưu trú 3 đêm vào Tháng 5, 2024
Paul Tormey, Managing Director trả lời vào 20/05/2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Jose

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love The Plaza Hotel , is a landmark Architecture, history, location. Wonderful service, especially concierge services. Bathrooms could use more maintenance. All in all, still my favorite hotel in NYC
Lưu trú 6 đêm vào Tháng 5, 2024
Paul Tormey, Managing Director trả lời vào 13/05/2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

8/10 - Tốt

Richard, LAS VEGAS

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had some issues with one staff member being Rude and sometimes lack of communication between staff I asked or requested services that were either ignored or lost in communication. Been a good customer have to think about returning
Lưu trú 5 đêm vào Tháng 5, 2024
Paul Tormey, Managing Director trả lời vào 09/05/2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - Xuất sắc

Fernando

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Increíble!
Lưu trú 5 đêm vào Tháng 5, 2024
Paul Tormey, Managing Director trả lời vào 09/05/2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Magdalena

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Paul Tormey, Managing Director trả lời vào 09/05/2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 - Tốt

José Carlos

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
Lack of flexibility at the Lobby Bar, specially from one guy that thought he was a General instead of a waiter…
Lưu trú 7 đêm vào Tháng 4, 2024
Paul Tormey, Managing Director trả lời vào 09/05/2024
Dear Guest, Thank you very much for taking the time and sharing your feedback.While I wish you had a better experience at the Bar, it is the constructive feedback like this that we learn from and use to improve our services and experience. On the other hand, it is encouraging to know that you enjoyed other aspects of your stay.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,

10/10 - Xuất sắc

Diana, Punta Gorda

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful place to stay.
Lưu trú 1 đêm vào Tháng 5, 2024
Paul Tormey, Managing Director trả lời vào 03/05/2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Paul Tormey, Managing Director trả lời vào 03/05/2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Sheri

Lưu trú 8 đêm vào Tháng 4, 2024
Paul Tormey, Managing Director trả lời vào 20/05/2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

4/10 - Kém

Behnaz

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel facilities left much to be desired. The bath and shower were subpar, with water not draining properly. Additionally, the carpet and furniture in the room were visibly worn and in need of replacement. Overall, a disappointing experience.
Lưu trú 3 đêm vào Tháng 4, 2024
Paul Tormey, Managing Director trả lời vào 03/05/2024
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the subpar conditions of your accommodations. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 - Xuất sắc

MIZUHO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Paul Tormey, Managing Director trả lời vào 22/04/2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - Xuất sắc

Kaci

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fabulous
Lưu trú 1 đêm vào Tháng 4, 2024
Paul Tormey, Managing Director trả lời vào 22/04/2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 - Được

Polina

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Great location, sadly hotels staff is not trained properly , definitely does not act like a five start hotel. No one helped me with a bags outside when my car pulled ip to the entrance . Very slow room service, rude front desk clerk list goes on and on Every year I stay there and every year the same story . Very disappointing
Lưu trú 1 đêm vào Tháng 4, 2024
Paul Tormey, Managing Director trả lời vào 19/04/2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - Xuất sắc

Patrick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is by far one of the best hotels in the city with amazing amenities, skilled staff, gorgeous rooms. Always a pleasure to spend time here.
Lưu trú 2 đêm vào Tháng 4, 2024
Paul Tormey, Managing Director trả lời vào 17/04/2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 - Xuất sắc

Leslie

Lưu trú 3 đêm vào Tháng 3, 2024
Paul Tormey, Managing Director trả lời vào 03/05/2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Gayle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would go again
Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 01/04/2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

javier

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
…
Lưu trú 4 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 01/04/2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Thomas

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The absolute most incredible stay! My daughter and I cried when we were leaving. The staff were exceptional. We were centrally located. Expedia.com came through when our original booking fell through upon late arrival. Grateful to the iconic Plaza for every cherished memory.
Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 01/04/2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 - Xuất sắc

Gus

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Finest hotel in the world!
Lưu trú 4 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 25/03/2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Michael

Lưu trú 5 đêm vào Tháng 3, 2024
Paul Tormey, Managing Director trả lời vào 15/04/2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 - Được

Fabienne

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Stunning property and hotel. The location is fabulous and the building is absolutely gorgeous. Service was average and not what I expect from a 5-star hotel. My son got a little candy basket on the first night but there was nothing else the rest of the stay (a couple of chocolates when turning down the beds would be a nice touch at the very least). They called me Mister instead of Ms on the welcome card and did not make any effort to correct once I pointed out I wasn’t a man. There was no effort to get to know us or talk to us. The $65 daily fee is tacky and inelegant. I’m not in New York to eat pancakes or wings or other outdated 80s hotel food (their menu is terrible other than the Palm Court tea) so we only used that amount once. The hotel refused to budge when I mentioned there wasn’t much on the menu we could eat due to food restrictions and said it’s the same for everyone. The blow dryer in the bedroom was gross. The vent was fully crusted with gunk and really needs to be either cleaned or replaced. The bedroom was spacious and beautiful. Room was cleaned around 7pm every day which I did not like - we typically left early for long days of exploring and shopping and came back at about the time the room was being done which was inconvenient. Overall, staying at the Plaza was an amazing experience but I will look for another hotel for our next stay due to the overall lackluster service.
Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 25/03/2024
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the shortcomings you experienced during your stay. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 - Xuất sắc

Renee, Whittier

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was over the top in service. The hotel is beautiful. The rooms are beautiful. The area is so quiet and safe you could walk around at any time of day. The location was perfect. So many things within walking distance.
Lưu trú 4 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 25/03/2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 - Xuất sắc

Dana, Charlotte

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a beautiful property. The smell when you walk in is delightful Gardenias. The beds and pillows were very comfortable and were a welcome relief after a long day of walking. We had always wanted to stay there and are so glad we did. In addition the rooms are beautiful you feel like royalty.
Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 20/03/2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 - Xuất sắc

Kasia

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed for four days. You cannot beat the location. We were travelling with our 2.5 year old daughter and we were made to feel so welcome. The entire staff exudes hospitality and grace. Won’t be staying anywhere else when visiting NYC.
Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 18/03/2024
Dear Guest, We are thrilled to hear that you and your family had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

DAVID

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 18/03/2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Tracey Lynne Phoenix, Gilbert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall this was the BEST hotel we have ever stayed at. From the moment we arrived from the airport until we left 7 days later back to the airport. Door staff were attentive, available, and very helpful with rides not associated with the hotel. We cannot say enough about the Concierge staff - EVERY request we made they were there with an answer, recommendation, or just plainly made reservations for us. Best Concierge ever - especially Bill and Juliet! Our 2 room suite was an upgrade which we needed for 7 days in this luxury hotel.The one issue we had was taken care of immediately which was the mattress - way too soft for our taste - but was changed out almost the same hour we requested it. Thank you Plaza Hotel staff for making this the best 70th birthday celebration we could ask for. We will stay again.
Lưu trú 7 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 18/03/2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

8/10 - Tốt

Jaclyn

Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 05/04/2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Julius

Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 05/04/2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 - Tốt

Charles

Lưu trú 3 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 05/04/2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

patricia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely love this hotel. The service is amazing. Russell at the reception desk went above and beyond with his service. Will be back soon!
Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 18/03/2024
Dear Guest,Thank you so much for your kind comments about your stay with us!. We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 - Xuất sắc

Mark, Los Angeles

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall very friendly staff. Champagne Bar is great, as is the high tea. Room Service actually delivers as promised too.
Lưu trú 3 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 13/03/2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

Annmarie

Đi cùng bạn đồng hành
Iconic! Impeccable Service and charm! First class all the Way
Lưu trú 1 đêm vào Tháng 3, 2024
Luigi Romaniello, Managing Director trả lời vào 13/03/2024
Dear Guest,We are delighted to learn that you had an exceptional experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 - Tồi

IVAN M

Không thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest,Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disheartened to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 - Xuất sắc

Michelle Kathleen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel, excellent staff, and very clean rooms (so important). Only thing that would have made our stay better would be new mattresses, the linens were very nice.
Lưu trú 3 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - Xuất sắc

Edith

Lưu trú 3 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - Tốt

Dan

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - Xuất sắc

Christina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The definition of perfection
Absolute perfection.
Lưu trú 3 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an exceptional experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.

8/10 - Tốt

Linwood, Olive Branch

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very cool people
Lưu trú 3 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon.

10/10 - Xuất sắc

Jamee

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely wonderful!
Lưu trú 3 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon.

4/10 - Kém

poul

Đi cùng gia đình
we started checking in to a room half size what we booked an paid for.. the moved to something else, but have to pay more.. and that was the constant feeling, that nomatter what we did it cost extra.. aslo we paid somekind of dayly fee to use the facilities?? i guess that what yuo pay when you book a room?? all in all , we wil never come back and we will never recommed this hotel to anyone..
Lưu trú 8 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest,Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 - Xuất sắc

Kari

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Paza is the most iconic NYC experience...it is not just a hotel. I have stayed in NY hotels for decades, none come close to The Plaza....I will only stay there from now on! Classic, beautiful, safe, close to everything, simply magnificent.
Lưu trú 3 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 07/03/2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement/inspiration.Thank you for being our guest and we look forward to welcoming you back.

4/10 - Kém

Joshua

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Tourist trap
Lots of unexpected charges. $12 “delivery fee” for room service. $65 nightly “urban experience” fee. I was told there was $50 to use with the urban experience fee, used it on snacks in the room. At check out, they told me that wasn’t included in what you could use the money on. Keys wouldn’t work at check-in. Had to make 4 trips to the lobby from 15th floor. Not worth the money. If you like shabby chic, then stay here. No coffee maker. Feeling duped by staying here. 100% will not be coming back.
Lưu trú 2 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 12/02/2024
Dear Guest,Thank you for taking the time to provide your honest feedback regarding your recent experience at our hotel. Firstly, please accept our sincere apologies for the inconveniences you have faced during your recent stay. This is certainly not the image nor the experience we wish our guests to have. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,

10/10 - Xuất sắc

Arnoldo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
An amazing hotel, one of the top 5 I’ve been too. Smells like flowers throughout the hotel and everyone was friendly. Bed with comfortable and the shower had plenty of pressure. Quite in the room except some minor honking or sirens every once’s in a while, but it’s New York, so not a big deal. I would stay here again, only thing I was not a fan of was the in room dining, everything was over cooked, but there are a lot of places to eat around so wasn’t a deal breaker.
Lưu trú 2 đêm vào Tháng 2, 2024
Luigi Romaniello, Managing Director trả lời vào 12/02/2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team, and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

2/10 - Tồi

Justin

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My wife and I have always thought of staying at the Plaza hotel and we finally did for her birthday. We checked in on the 29th of January with great customer service from Neil at the front door and with our concierge who brought our bags up but we couldn’t even get to our rooms for about 30minutes because the elevators were not working. For the next 3 days of our stay the staff never greeted us, looked at us with snarky faces and I had an encounter with an extremely rude staff who treated me as if I was dumb when both of our hotel key cards were not working. Super disappointed and pissed off with the encounter of the bald guy who I believe was a manager there! Take your money to St. Regis or literally any other 5 star hotel. Also the rooms are very old, dirty and run down as well. Not worth it.
Lưu trú 3 đêm vào Tháng 1, 2024
Luigi Romaniello, Managing Director trả lời vào 01/02/2024
Dear Guest,Thank you for taking the time to share your honest/candid feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service, and are disheartened/disappointed to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.Sincerely,

8/10 - Tốt

Michelle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel, great service.,People hanging around in front of the hotel is a little disturbing
Lưu trú 1 đêm vào Tháng 1, 2024
Luigi Romaniello, Managing Director trả lời vào 01/02/2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

marina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great location
Lưu trú 3 đêm vào Tháng 1, 2024
Luigi Romaniello, Managing Director trả lời vào 12/02/2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - Xuất sắc

Anne

Đi cùng gia đình
Awesome
Lưu trú 1 đêm vào Tháng 1, 2024
Luigi Romaniello, Managing Director trả lời vào 01/02/2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like the bathroom lighting , not bright enough for women’s make up. Should add a lighted make up mirror
Lưu trú 3 đêm vào Tháng 1, 2024
Luigi Romaniello, Managing Director trả lời vào 01/02/2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,