Thank you for your review and top marks.Parking is limited when full and we do mention this on the website. There is a lot of local parking to the hotel. Regards

Thank you for top marks Darren.Regards

Thank you for your review Lyndsey and sorry for any short comings on the room.Looking forward to having you stay again. Regards

Thank you for top marks Catriona Regards

Thank you for your review and some wonderful comments about your stay and in particular Jonathon on reception.Kind Regards

Thank you for 5 out of 5 Catherine Regards

Thank you so much for your review. You will be surprised how many negative reviews we get about the location in relation to the city centre so to get this one is refreshing. Hopefully see you again soon.Regards

Thank you for your review and top marks. Regards

Thank you for your review and top marks Nichola.Regards

Thank you for your review although I’m disappointed to read the comment about the tasting menu as this shouldn’t be the case and it should be available all the time. I will take this up further and please accept my apologies.

Thank you for your review Mark. Without any comments I can’t comment on the reduced mark. Please reach out if that’s anything to discuss. Regards

Thank you for top marks Victoria

Thank you for your review and some lovely comments. Regards

Thank you Philip for top marks. Regards

Thank you for your review and delighted you had a great time and we were close to your favourite pub. Regards

Thank you for your review. Delighted you had a wonderful time and thank you for the name mention with Jonathon. I’ll make sure he’s aware.

Thank you for your review and lovely comment. It’s very much appreciated

Thank you for top marks Emma. Regards

Thank you for your review and your kind comments. We do find we have some lovely rooms so delighted you enjoyed yours. The terrace is beautiful in the summer months and breakfast on there is lovely. Regards

Thank you for top marks and a lovely review Paul.It’s very much appreciated and hopefully see you again soonRegards

I’m sorry to hear this John and that you waited an hour to order which seems a long time.This is against all the other reviews we have for breakfast as we pride ourselves on great service and looking after our guests. I’m hope this review reflects your honest views.Regards

Thank you Michael for your review and your kind comments. I’m pleased we could solve any issues you had.Regards

Thank you for your review. We work hard to keep the hotel looking amazing and most feedback reflects this hard work and effort from the team. I’m sorry you felt your stay was lacking.Regards

Thank you for top marks Lorraine Kind Regards

Thank you for you review although some aspects are a little confusing.There is car parking that is covered by CCTV and has 2 walks during the day and 2 walks during the night. This means that to date there’s been no issues with the parking and our guests. The parking is limited but this is mentioned on the website. There is also additional street parking locally that you mention. The black spots are just elements in the water that come from the location but this is rare and is no harm whatsoever. That baths are cleaned daily. The service from staffs good from your review but apologies if there were some elements that took longer than others. Regards

Thank you Emma for top marks Regards

Thank you Richard for your review. I’m pleased you had a great 48 hours in Newcastle. Hopefully see you again soon and please reach out if we can do anything for you for your next stayRegards

Thank you for top marks Liam.Regards

Thank you Emma for top marks.

Thank you Alison for top marks Kind Regards

Thank you for your review Paul and the top marks. It’s very much appreciated.

Thank you for your review Brian and top marks.Kind regards

Thank you for your review and some lovely comments as well. I’m delighted you enjoyed dinner and hopefully see you again soon.Regards

Thank you for your review.

Thank you for your review and your comments.We do have limited parking on site as we state on the website but there is lots of parking locally. Hopefully see you again soon.Regards

Thank you for top marks Paul.Kind Regards

Thank you for your review and some lovely comments regarding your stay. Regards

Thank you for your review and top marks Adam.

Thank you for your review.

Thank you for your review and top marks. Hopefully see you again soon.Regards

Thank you for your review and I’m pleased you enjoyed the Bistro as well.Regards

Thank you for top marks.Regards

Thank you for too marks.

Thank you for your review Rachael.Regards

Thank you for your review. I’m sorry to toilet has impacted the review so much for what seems a great stay. We have an on-site maintenance team on hand to fox any problems when they arise so please just let us know. Hopefully see you again soon.

Thank you for a lovely review and some lovely comments about the team.Hopefully see you again soon. Regards

Thank you so much for top marks and a lovely review. Always great to get glowing comments about the team.Regards

Thank you for your review and some wonderful comments. I’m pleased you had a wonderful time. We look forward to seeing you again soon.Regards

Hi KylieThank you for top marks and a lovely review. I’m delighted you had a great time.RegardsAndy