2/10 - Tồi
Samantha
Đi cùng gia đình
15/08/2025
We stayed for two nights, wish it had been no nights. From the moment we arrived the hotel appeared to be in chaos. Had to change rooms after the first night as the bed was so uncomfortable it was difficult to sleep. Decided to eat in the hotel, really wished we hadn’t. We waited over an hour for our food, had to chase it twice only to be told our meal had been given to another table! When our food did finally arrived after nearly 1.5 hours the pizza was so greasy we had to use napkins to mop up the oil sitting on top of it and the chips were cold. When we complained to the manager he appeared to find the whole situation funny. In addition to this the bar staff looked like they were on the brink of tears and the receptionist was close to a breakdown. This hotel is clearly understaffed. Would never stay here again!! We really should be given a full refund at the very least for such a traumatic experience. Such a shame as it could have been so much better.
Samantha
Lưu trú 2 đêm vào Tháng 8, 2025