Khách sạn Tây Bắc Chicago

"I expected the resort to look better than what we saw on arrival. Staff professional. We were disappointed in the room upon entering. The carpet was old, patio was not well kept, the view was not a good view of the golf course (south elevator room 903) and when I went to take a shower I saw dried snot on the wall! Completely grossed me out. I could not take another shower and thank God we only booked one night! Will not return."

"Very comfortable beds, very clean room. Remodeled shower with great water pressure and lots of hot water.Coffee was great.What a deal"

"This is a new hotel that is probably trying to reach its sweet spot. It was understaffed (IMHO) and not really fully equipped. They try to tout themselves as "Green" but do not provide containers for recycling cans, glass, paper, etc. Why in the world water glasses are not provided in the rooms I simply could not comprehend. We were told to go downstairs and pick up some paper coffee cups or, if the morning breakfast site was open, we could get plastic. Really? Just how cheap can you be? ...

"Hotel was not bad, room was clean. However, when we got to the hotel there were not lights on the outside everything was dark. And we have to wait until someone comes to open the door for us. "

"best break fast ever todo muy rico el mejor"

"Everything was great"

"Good breakfast, very clean, great location!"

"Was great and quiet "

"This hotel was in a convenient place for where we needed to be. It was sufficient for our needs, but not spectacular. The treadmill was broken. Breakfast was pretty good, but the sausage was not warm on either morning of our stay. The bed was comfortable."

"Good hotel overall"

"Great gym"

"Everything was great but couldn’t stand smell had to get an air freshener plug in. Great hot tub and pool area "

"Very well maintained, clean rooms. Breakfast was about the best I’ve had at any similar hotel. TV in room was very modern with many connection options. I would definitely return. "

"Good "

"The room is spacious and clean. The pool and hot tub is very nice. The only thing is that there was a wedding every night during our stay and we could not sleep because of the loud sound. "

"Staff was not helpful at all, rooms are not restocked with towels daily. Asked for towels from room service and she said she couldn’t give me any even though she had a cart full of them. Front desk was not helpful either! Pretty basic hospitality request. "

"Staff friendly, amazing breakfast!! Breakfast lady gena was very kind. Pool was good! Nice view of mall. Baby friendly but bring own baby bed. "

"Everyone was nice, room was what i expected, and the late checkout policy was helpful and clear and easy to approach. "

"Friendly staff, front desk manager Lisa wonderful woman, kind and generous person. Highly recommended! Shuttle bus driver very nice , caring and friendly. Breakfast was great, over expected ! "

"Breakkfast was the same each day. Parking was okay. Their fire alarm went off twice during the night."