Thank you for your wonderful 10 out 10 review; we look forward to welcoming you back to Dunston Hall Hotel again soon.Kindest regards,Greg

Hello David, Thank you for your review. we look forward to seeing you again. Kind regards, Katy

Hello Noel, Thank you for your 5 out of 5, we look forward to welcoming you back again. Kind regards, Katy

Hello, Thank you for your review, we are delighted you had a great stay and a amazing breakfast with us. Kind regards, Katy

Hello Angela, It's wonderful to hear about your positive experiences at the hotel, from the pleasant check-in process to the delicious breakfast. We truly appreciate your feedback and are glad that despite the initial hiccup with the bedside lamp, our team swiftly resolved the issue and ensured a smooth transition to a new room. Your kind words about our staff members across various departments are heartening and will be shared with them for their exceptional service. We look forward to welcoming you back for another memorable stay in the future.Kind regards, Katy

I apologise for the inconvenience caused by the lack of room service and complimentary water in your room. As a humble service provider, we strive to meet the expectations of our guests, and this oversight is something we will look into addressing. Please feel free to let us know if there is anything else we can do to improve your stay and make your experience more comfortable. We value your feedback and will use it to enhance our offerings moving forward.

Hello Jane, Thank you for your review, we look forward to seeing you again. Kind regards, Katy

Hello David, Thank you for your review, we look forward to seeing you again.Kind regards, Katy

Hello Paul, Thank you for your review, we look forward to seeing you again. Kind regards, Katy

Hello Izbella, I'm truly sorry to hear about your disappointing experience. Your feedback is invaluable to us as we strive to improve and provide the best service possible. Rest assured, we will address these issues with urgency and work towards ensuring a more pleasant stay for our guests in the future. Kind regards, Katy

Hello,Thank you for your kind words about the property and the surrounding area. We appreciate your feedback and apologize for any inconvenience caused by the pool not being open as per the scheduled hours. Your feedback helps us improve our services, and we will address this issue promptly to ensure a better experience for our guests in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Regards,Dean S

Hello David, Thank you for your review. We look forward to seeing you again. Kind regards, Katy

Hello Glen, Thank you for your review. we look forward to welcoming you back. Kind regards,katy

Hello Phil, Thank you for your review, we really appreciate your feedback.Kind regards, Katy

Hello Suzy, Thank you for your review. Kind regards, Katy

I'm sorry to hear about your experience at the property. Your feedback is valuable to us as we continuously strive to improve and provide the best service possible. We appreciate your understanding and hope for another opportunity to exceed your expectations in the future.

Hello Nick, Thank you for your review. Kind regards, Katy

Hello Sally, Thank you for your kind words, it warms our hearts to hear that you enjoyed your experience with us. We are thrilled to know that you found the setting lovely, the staff helpful, and the food good. Your positive feedback motivates us to continue providing a clean and peaceful environment for all our guests. We look forward to welcoming you back in the near future.Kind Regards, Katy

Hello,Thank you for your delightful feedback! We are thrilled to hear that you enjoyed our venue and amenities. We look forward to welcoming you back on your next visit to Norwich. If there's anything we can do to make your stay even more enjoyable, please don't hesitate to let us know.Regards,Dean S

Hello,It's wonderful to hear that the staff were attentive to your requests! Providing excellent service is always our top priority. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for sharing your positive experience!Regards,Dean S

Hello Emily, Thank for your feedback, as I do find this slightly unfair as we tried to deal with this while you were staying with us.Unfortunately as I am sure you can appreciate all our departments are stretched due to team sickness and annual leave, with also being far busier than we expected. We are proud of our constantly hardworking team.Regards, Katy

Hello,I'm truly sorry to hear about your experience, and I appreciate you taking the time to share this feedback with us. Your insights are valuable in helping us identify areas for improvement, and we will address these issues internally to ensure a better experience for all our guests in the future. Kind regards, Katy

Hell Anne, Thank you so much for your lovely review and comments.We look forward to seeing you again soon.Kind regards, Katy

Hello Malcolm,I appreciate you sharing your experience with us, your feedback is invaluable for us to improve. It's wonderful to hear that you found the breakfast lovely and of good quality. I'm sorry to learn about the challenges you faced during your stay, particularly with the slow check-in process and noise issues in the room. We will definitely take this into consideration to enhance our services and make necessary improvements for a better guest experience in the future. Kind regards, Katy

Hello Glenn,It's wonderful to hear that you found Dunston Hall lovely and the staff equally welcoming. Your feedback is truly valuable to us as we are always looking for ways to enhance our guests' experiences. We appreciate your thoughts and look forward to serving you better in the future. Kind regards, Katy

Hello,I'm truly sorry to hear about your recent experience. Your feedback is invaluable to us as it helps us identify areas for improvement. We deeply apologise for the inconveniences you faced during your stay and assure you that we will address these issues promptly. Please feel free to reach out if there's anything else we can do to make amends or assist you further. Your satisfaction is our top priority, and we are committed to ensuring a better experience should you choose to visit again in the future.Kind regards, Katy

Hello, Thank you for your review.Kind regards, Katy

Hello Catherine, Thank you for your review.Kind regards, Katy

Hello,I'm truly sorry to hear about your disappointing experience during your recent stay. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your thoughts. We will definitely take your comments on board and work towards improving the areas that fell short of your expectations. It's heartening to know that you found some aspects enjoyable, such as the breakfast and the lovely waiting staff. Should you decide to give us another chance in the future, we will strive to provide you with a much-improved experience. Thank you for sharing your feedback with us.Regards,Dean S

Hello,I am sorry that you had a disappointing stay with us. I hope that you made the Hotel aware, in order that we were able to rectify any issues that you had.Regards,Dean S

Hello Mark, Thank you for your reveiw.Kind regards, Katy

Hello,Thank you for scoring us 10 out of 10 on your recent review.I hope we'll get to see you again soon.Regards,Dean S

Dear Shaun,We appreciate your feedback and are genuinely sorry to hear about the challenges you faced during your stay. We understand how important it is to have efficient communication channels and knowledgeable staff to enhance your experience. We will definitely take note of your concerns regarding the central booking team and the email correspondence system. Your comments about the hotel's beautiful period features, especially in the bar areas, are heartwarming. We value your input and will strive to improve these areas for future guests. If there's anything else you'd like to share or if we can assist you further, please don't hesitate to reach out.

Hello Wendy, Thank you for your lovely 8 out of 10 star review, we look forward to seeing you again. Kind regards Katy

Hello Daniel, Thank you so much for you 5 out of 5 review, we really appreciate you score, we look forward to seeing you again soon. Kind regards, Katy

Hello Chelsea, Thank you for your review, we look forward to seeing you again. Kind regards, Katy

Hello David, Thank you for your score review. We look forward to welcoming you back again.Kind regards, Katy

Hello Phillip,Thank you for your thoughtful and detailed feedback on your recent stay. We truly appreciate your kind words about the beautiful building, lovely location, and ample parking. It's delightful to hear that you found the room spacious, immaculately clean, and comfortable. We're also glad to know that the bar provided a snug and welcoming atmosphere.We apologise for any inconvenience caused by the restaurant's size and decor. Your feedback regarding the ambience is duly noted, as well as the mention of service being affected by a large coach party. We understand how this could have impacted your overall experience.Despite these issues, we are grateful to hear that you both would be willing to stay with us again if circumstances bring you back to Norfolk. Your support means a lot to us, and we will certainly take your feedback into consideration to improve our services in the future.Kind regards, Katy

Dear Richard,Thank you for sharing your feedback on your recent break at the hotel. We appreciate your kind words about the cleanliness and the helpfulness of our staff. Your observation about the room fittings is duly noted, and we apologize for any inconvenience caused. We continuously strive to improve our facilities, and your valuable input will be considered in our future renovations. We are glad to know that despite this, you would still recommend staying at our hotel. If there is anything else we can assist you with, please do not hesitate to let us know.Kindest regards,Greg

Hello,Thank you for sharing your positive experience with us! We appreciate your kind words and are delighted to hear that you enjoyed everything about the place, including the excellent food. Your satisfaction is our utmost priority, and we look forward to serving you again in the future. If there is anything else we can assist you with, please let us know.Regards,Dean S

Hello,Thank you for sharing your experience with us. We appreciate your kind words about your stay, beautiful setting, and friendly staff. We apologize if the hotel appeared a little tired and if you found the restaurant to be overpriced. Your feedback is valuable to us as we continuously strive to improve our offerings and provide our guests with an exceptional experience. We are glad that you enjoyed the superb breakfast, and we hope to have another opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Dean S

Hello Scott, Thank you for your incredible 10 out of 10 review, we look forward to seeing you again soon.Kind regards, Katy

Hello,Thank you for reviewing us. I hope you had a great stay and that we'll get to see you again soon.Regards,Dean S

Hello, Thank you for your 8 out of 10 review.Kind regards, Katy

Hello Ruth, Thank you for your review, we look forward to seeing you again. Kind regards, Katy