Dear James, thank you for your feedback. We are sorry to learn you were not impressed with your stay. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to welcome you and pleasantly surprise you. Kind regards, Senami

Dear guest, thank you for taking your time to share your review. We are so happy to hear that you really enjoyed your stay with us and that you liked our hotel and breakfast, as well as service provided by our friendly and helpful team. We take pride in delivering exceptional customer service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back in the future and exceeding your expectations once again. Kind regards,

Dear Peter, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. All your unfavourable feedback will be raised to our team to ensure that we meet our guests' satisfaction and improve our standards. We wish you well and hope to serve you better in the future. Kind regards, Solari

Dear My Linh, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Rhian, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. We look forward to welcoming you back. Kind regards, Solari

Thank you for your feedback, Catherine. I would like to express my sincere apology if there were aspects of our housekeeping staff that we fell below expectations and did not give you a good impression. Your feedback is important to us and rest assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay. Kind regards, Solari.

Thank you for taking the time to review your stay with us. I am very glad to hear that you had a good time with us and our staff made your stay enjoyable. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back to our hotel in the future. Best Wishes,Kristine

Thank you for sharing your experience, Simon. I am sorry that your room fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodation to ensure these standards are met. I will ask our Facilities team to check this room as a priority. We hope we can welcome you back and pleasingly surprise you next time. Kind regards, Kristine

Dear Hardeep, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location. We look forward to welcoming you back. Kind regards, Solari

Dear Victoria, thank you for your great feedback. It is great to hear you loved your stay with us as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us, so we're glad you were very happy with the service. We hope we can welcome you again and truly impress you next time. Kind regards, Olga