"The picture of this hotel are very generous to the actual state of the rooms. Our room was dank and wet smelling to the point it was uncomfortable to step on the carpet and the air was hard to breathe. There’s absolutely no circulation… no window to open, no vent in the bathroom, just stuck with wet feeling and smelling everything. It wasn’t the humidity, it was extremely poor circulation. We hung up a towel after a shower that didn’t dry for the 3 days we were there. On top of that, there was wear and tear throughout - chipped paint, scuffed and aged furniture, missing buttons on the phones, lights that didn’t work, rust and shoddy caulk in the shower, the list goes on. It was overall gross feeling. Also, I wouldn’t say this hotel was “steps” from the entrance to Universal. It’s across a very busy street to the road that leads to Universal, but you can’t actually enjoyably walk there… the hotel does have shuttles that you need to register forpo in advance.
The staff at check-in and breakfast were extremely friendly. Breakfast itself was alright, your typical eggs, bacon, waffles, fruit, etc. The coffee cafe next door was also decent. The pools/splash pad/hot tubs are also showing their age. The ambiance is just not that great. You definitely don’t feel like you’re at a resort since the hotel is next to major highways and other hotels. "
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