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Nhận xét về Palazzo Lakeside Hotel

3 out of 5
Palazzo Lakeside Hotel
4944 W. Irlo Bronson Memorial Highway, Kissimmee, FL

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 1953/4005 nhận xét" "
Đánh giá 8 - Tốt. 895/4005 nhận xét" "
Đánh giá 6 - Được. 443/4005 nhận xét" "
Đánh giá 4 - Kém. 309/4005 nhận xét" "
Đánh giá 2 - Tồi. 405/4005 nhận xét" "

8,0/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Morgan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very friendly upon arrival and during check in. The room was very clean and spacious!
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Madyury

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Gonzalo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thank you all so much for an awesome week. Food was really good! Loved the a la carte dining option. Would have had more fun if our kids had been able to go too!
Lưu trú 7 đêm vào Tháng 5, 2024
PLH trả lời vào 26/05/2024
You're welcome! We're so glad you had an awesome week with us. We appreciate you mentioning how much you enjoyed the food, especially the a la carte dining. Hopefully next time, your kids can join in on the fun too!

10/10 - Xuất sắc

Monica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
We enjoyed our stay. Very comfortable beds and polite staff. Continental breakfast was mediocre but lots of fun things to do on the property. Worth the price.
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 26/05/2024
Thank you for taking the time to leave a review! We're thrilled to hear you enjoyed your stay with us.We're especially glad you found the beds comfortable and the staff polite – that's something we strive for at all times. We appreciate your feedback about the continental breakfast. We're always looking for ways to improve, so we'll take this into account.We're happy to hear you found plenty of fun activities on the property – that makes it all the more worthwhile! We're glad it lived up to your expectations.We'd love to welcome you back again soon!Sincerely,

2/10 - Tồi

Kenneth

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
All the staff don’t understand English very good so communication is terrible. The hotel is all HYPE, once you get past the nice looking main area the rest of the hotel is average as everyone else. Breakfast is terrible, no matter what time you go there it’s a gong show that’s very busy with people like savages over free food. (Stayed at hotel 10 days & used it a few times & had to go out for breakfast afterwards) Our tv didn’t work from day one & after 3 days of asking about it was finally replaced. Advertised every 3 days for room cleaning and linens/towels/etc, ya right try 5 days & always not enough. 4 people in one room & only 3 towels,1 face/hand towel for everyone, always asking for more & not getting nothing like we asked for.. While we were there elevator was broken many times so it sucks if you’re on upper floor. The small lake in the back has alligators & snakes that can come onto the property anytime & not safe for kids. (We seen a 3-4 ft long black snake going across the parking lot going through the kids play area & I was told by staff to stay away from it because it’s poisonous…. Over 15 years going to Florida & staying at over 30 hotels this is in my top 5 worst….
Lưu trú 10 đêm vào Tháng 5, 2024
PLH trả lời vào 26/05/2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel

10/10 - Xuất sắc

Jonathan

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really nice hotel for the price. Definitely a bang for your buck
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 25/05/2024
Thank you for your fantastic review! We're thrilled to hear you found our hotel to be a "bang for your buck" – that's exactly what we aim for! We strive to offer comfortable accommodations, friendly service, and great amenities, all at a competitive price.We appreciate you recognizing the value we offer. If there was anything specific that stood out to you during your stay, please feel free to share! We're always looking for ways to improve the guest experience.We're so glad you enjoyed your time with us, and we hope to welcome you back again soon!

8/10 - Tốt

silvana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 26/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 - Tốt

silvana

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Estuvo muy bien para nuestra estadía de 5 noches, el desayuno estuvo bien sería bueno agregar alguna otra fruta.Seria muy conveniente tener un microondas en la habitacion.Falta un horario más extendido para la piscina ya que al regresar al hotel luego de compras o parques estaba cerrada. y no se pudo usar.
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 25/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

8/10 - Tốt

GUILLERMO, Mar del Plata

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exelente atención. Muy acordé al precio. El desayuno bueno (faltaría algo de variedad en lo dulce). Muy buena ubicación y tranquilo.
Lưu trú 3 đêm vào Tháng 5, 2024
PLH trả lời vào 25/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Cherie

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for staying with us

10/10 - Xuất sắc

Dr. Shahid, Doha

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was worth for miney we paid. It is a quiet place and smoking free make it pleasant. Breakfast was good. Parking area is enough. We had booked one room for family of 4 but the room was arranged as if only two people were going to stay there. Had to ask for more tea bags and toiletries everyday.
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 - Xuất sắc

Jalima, Vega Baja

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved how clean and modern the property is.
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Elane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 2 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 - Tốt

Chris

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for staying with us.

8/10 - Tốt

Nancy, Ocala

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice room, staff was excellent
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Nancy, Ocala

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very reasonable price for a wonderful room.
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 - Tốt

Uwe

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Housekeeping könnte besser sein. Trotz aller 3 Tage hat man uns zweimal vergessen.
Lưu trú 14 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 - Xuất sắc

Nimal

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you we appreciate having you here

10/10 - Xuất sắc

Sheila

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Excellent hotel
Lưu trú 3 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for stay with us Ms Sheila we love to have you here.

10/10 - Xuất sắc

Aremis

Thích: Sạch sẽ, nhân viên & dịch vụ
Bueno el hotel
Lưu trú 3 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Gracias :)

10/10 - Xuất sắc

Luis A, Lowell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 2, 2024
PLH trả lời vào 24/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Luis, Lowell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel for the price
Lưu trú 3 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you we appreciate you and your comments :)

10/10 - Xuất sắc

Marcos

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service!!!
Lưu trú 2 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 - Xuất sắc

Nancy, Ocala

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
thank you for staying with us

10/10 - Xuất sắc

Yailin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good place
Lưu trú 2 đêm vào Tháng 5, 2024
PLH trả lời vào 21/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 - Tốt

Akinyele

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed here for may 4th weekend and we were worried about some reviews but honestly it was pretty good. The best part was the staff they were very nice and the property was very enjoyable. It also helps that you get a free breakfeast every morning, may not be 5 star food but its enough to get your day started. I would come back for sure and thank you guys for a great stay.
Lưu trú 7 đêm vào Tháng 5, 2024
PLH trả lời vào 24/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 - Xuất sắc

Jenny, Managua

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 21/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Elvir

Good
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 20/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Amilton

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 21/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Irving Joel Torres

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente. Personal que habla español e inglés. Lugar hermoso y seguro para familias. Me encantó este lugar con mensajes hermosos por todos lados. Desayuno rico
Lưu trú 3 đêm vào Tháng 5, 2024
PLH trả lời vào 20/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Allan jese

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bueno
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 20/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

4/10 - Kém

Esteban, LAS JUNTAS

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ
La propiedad cobra un impuesto de resort que no indica claramente a la hora de reservar. Debe salir ese monto cuando se muestra como opcion. De resort lo unico que tiene es la piscina al igual que todos los hoteles de orlando y ellos no cobran ese impuesto salvo los verdaderos Resorts. Mucho problema con el manejo de cuarto. Nos hicieron check out en media estadía y cancelaron el acceso con las tarjetas en media estadía. La limpieza de cuartos es cada 3 o 4 día. Lo unico bueno es la ubicacion. Mejor escoger otra opcion en Kissimme.
Lưu trú 6 đêm vào Tháng 5, 2024
PLH trả lời vào 19/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 - Xuất sắc

Samantha

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really loved this hotel. It was just easy clean and pretty. Super great value for the money and even the breakfast was delicious! Don’t hesitate to book here if you are in Disney area.
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 19/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Karla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
PLH trả lời vào 19/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Marlene, Altamonte Springs

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place, good breakfast, helpful staff, fast with towels and other requests
Lưu trú 2 đêm vào Tháng 5, 2024
PLH trả lời vào 21/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

4/10 - Kém

Elaine

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There many things that lowered my rating. - the rooms were dirty when we first checked in, we used the towels we had in the room wipe down the surface. We had to request new towels which they were quick to deliver. - the toilet seat was broken, it moved around a lot but still usable - the security safe was broken, we could not use it - the microwave was not in the room but in a different building and floor. Although accessible indoors via skyscraper, very inconvenient All of these were annoying but the following bother us the most. - They had a policy that they only clean the room after the 3rd day and it had to be requested on the second day. We requested the second day for a cleaning and went to the Front Desk to double check our request went through on the morning of the third day because we were low on everything. . We were informed that we were not added and could not be added because the itinerary for the maids were set for the day. When we push for this, they mentioned they would check but it would be unlikely to add us. Like multiple other visitors, we had put our trash outside and use our own personal souvenir bags to store our remaining trash. The halls and trash in front of each room. The room was cleaned on the 4th and they replaced all the toiletries. However, the cleaning was subpar. The sheets were not changed because the same stains were still on the sheets. - We need to hold our suitcases. They gave us the wrong luggage 3x, we had to in back.
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 21/05/2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel

10/10 - Xuất sắc

Elvir

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All the best
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful staff!
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 20/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

6/10 - Được

Melissa

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Outside was not appealing. I asked to check in 45 minutes early (traveling alone) I was told no.
Lưu trú 2 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

2/10 - Tồi

Sharon

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room had visible mold on the walls and water on the floor. It smelled like mildew. I complained to the front he said that was the best room they had and showed me a lesser room that again had a strong odor of mildew. I have a severe allergy to mold and couldn’t stay there, they offer no refund or partial refund and. Charged for my entire stay even though I couldn’t stay there due to there conditions
Lưu trú 2 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel

10/10 - Xuất sắc

Nimal

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place for relaxing
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

6/10 - Được

Martina

Lưu trú 1 đêm vào Tháng 4, 2024
PLH trả lời vào 18/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is Great, so close to all attractions and plenty of dining establishments. Housekeeping waa an issue, they clean room every 3 days you have to request it upon arrival. We did and we even called and they still didnt clean the room. Was very disappointed.
Lưu trú 6 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

4/10 - Kém

William, Brooklyn

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The service is terrible. I called to order toilet paper. They came 20min later and just gave me 1 roll !!!! SMH. Only 1 set of bath towels in the room.!!! Housekeepers work only 3 days a week !!!!
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

4/10 - Kém

Vanessa

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The staff was not accommodating for my early check in at all, when I’d spoke to them on 3 occasions about it prior to my arrival. I was coming to the city with my child and no car, just using ride share. It was a huge inconvenience for the both of us to have to wait over 4 hours from our arrival to check into our room. I would’ve booked elsewhere if they didn’t tell me they could accommodate me. Never again.
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 - Xuất sắc

Daniela Verenice

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

4/10 - Kém

Angela

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
PLH trả lời vào 18/05/2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 - Xuất sắc

Margarita Isabel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super el personal muy amable
Lưu trú 4 đêm vào Tháng 5, 2024
PLH trả lời vào 13/05/2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team

10/10 - Xuất sắc

Angie

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was my second time staying at this property. Every interaction with front desk was phenomenal. The functionality of the room was well thought out. The cleanliness was superior. Everything worked as it should. Loved the extra large Roku tv inside the room. Beds were nice and comfy. Super love that the deposit was only $50. Reasonable and realistic. My only suggestion would be to add an extra top lock for the doors that children can not reach. My daughter ran out the room while I was mid shower. A peephole for the door would be nice also. The playground area was nice, not too many options, one was broken and many had spider webs. My daughter enjoyed it and stayed a while. The hammocks were clean and comfortable. The dock was romantic and inviting. Absolutely loved the scriptures planted around the hotel. My favorite part. 10/10 would love to stay again. Oh and breakfast was top tier. The healthy options were fantastic. Very filling and delectable. Would highly recommend.
Lưu trú 1 đêm vào Tháng 4, 2024
PLH trả lời vào 13/05/2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team