Khách sạn Papaikou

"The location and view are the highlights of the property. Those are 5 stars. The state of the property is quite worn: contractor-grade bathroom door, rough towels, questionable ac unit. Service was lacking: I called down for extra towels, told I’d get some, then hours later, nothing. I ran into a housekeeping staff on the floor as I was going to go in person to get some, who said he never got the message. The breakfast, while an extraordinary view, was very, very poor. My husband’s açaí bowl...

"We were so surprised when we rolled up on this property. It was well maintained & beautifully landscaped. The cottage was decorated with a colorful flair. The bathroom was roomy & had a big shower. The porch looked out over the property facing the ocean & great sunrises. We stayed 4 nights & were genuinely sad to leave. After 10 days traveling, this was the perfect place to relax"

"Fantastic historic older property, very well maintained. Great layout and superb location. Host was super nice. Comfy bed and linens. Plenty of excellent amenities. This is our new go-to when visiting Hilo. Highly recommend!"

"Great stay"

"The host, Kelly was awesome. The food was great! Highly recommend."

"We booked through Expedia and booked an “Oceanfront” room. When we arrived we got checked and noticed our room was partial ocean view and located on the 2nd floor right above the bar and by the pool (where every night we heard screaming kids and people at the bar at 3am. We complained but nothing was done.). We pleaded that we came from Arizona and asked to be moved to a different room preferably upper level and Oceanfront which we thought we had purchased. They told us that it was the only room...

"It was great staff was great will recommend for sure"

"I understand this was an eco lodge. However, there is no air and little cross breeze. Our bed was broken, there were not enough towels (only 3 for 5 people), we were encouraged to shower by turning the water off while we used soap, the pots and pans were so dirty that some could not be cleaned. The worst was that the staff was unprofessional. They did not communicate effectively, they were dismissive about simple requests (like "how to check in") and once we did check in we NEVER heard from...

"Absolutely lovely property at the very top of a hill overlooking Hilo waterfront. The owners are very friendly and helpful if you need them. Otherwise, you never know they’re there. Perfect get away. Close to everything."

"Everything was great, the host sent the check-in information in advance, the bed was good, the shower was good – essential things after a long day of hiking in the national park"

"I couldn’t watch the tv the first night till I pull out the plug then it worked I was in #9 my brother was in #1 his air conditioning didn’t work at all blowing hot air for 2 nights when I got in my room the first day I step on a Roach in the bathroom lucky I had a slipper on. Other then that every thing was good"

"House was well cleaned and maintained. Sarge was very friendly. House was very quiet and peaceful. Will definitely stay there again"

"A charming and amazing experience…relaxed on the beautiful grounds with the private waterfall as the backdrop. There was a great hike to enjoy also."

"We had the ocean view room on the second floor. It was newly renovated, with a beautiful private bathroom and beautiful wood work throughout. We were a bit spoiled when we were there, since there were no other guests on our floor during our stay. The kitchen and living room were spacious and well equipped, and Josh was always there to help us if we needed it. We would definitely stay here in the future"

"Pancakes were awesome! Staff very helpful"