2/10 - Tồi
Robert
Đi theo nhóm
17/01/2026
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
**TOURISTS BEWARE**
An Expedia booking mistake accidentally reserved two rooms. I realized the error almost immediately, the same day, and contacted Expedia right away. Their support agent told me they would reach out to the hotel to fix the issue.
When I arrived at the hotel, I explained the situation again. The staff said they would look into it, then returned to tell me I would still be charged for both rooms. Later, Expedia confirmed the hotel refused to make any adjustment. So despite catching the mistake immediately and involving Expedia before arrival, the hotel chose to do nothing.
On top of that, the room was nothing like the photos. Tiny space, cramped layout, and a window facing the wall of the adjacent building. Completely misleading presentation.
I paid double for a room that was worth half of what was advertised. If the staff had shown even minimal willingness to help, this could have been resolved easily. Instead, I left feeling taken advantage of.
Not as advertised. Not worth the price. Proceed with caution.
***BUYER BEWARE, NOT AS ADVERTISED***
Robert
Lưu trú 1 đêm vào Tháng 1, 2026
