Khách sạn Pele Island

"Toilests are filty and run down the bathrooms have no proper shower and hot water .Cochroches everywhere no eating utensils no sheets on the bed only tiny blanket. Power points arent working, fan turn on no control full blast only. To make matters worst the care taker cant speak English French or Bishlama only Chinese just wondering where this care taker came from.We need someone to communicate with.The only one good thing there was the friendly security and the house keeping lady who...

"Property had some great facilities, beach, gym and water sports all positives. Rooms a little tired, food very mixed bag and staff genuine and super nice people, but a little ineffective at the same time. A basic example was no water on the room on arrival, checked with reception who said it’s housekeepings fault, ask them the following day, they said it’s not them it’s reception and we never received any water. I think it’s too strong to say we regret staying here but I wouldn’t stay again....

"beautiful room overlooking the water"

"I have reached out to you at the very least it would be decent if you could respond back!! I would like a refund please"

"Great accommodation with lots of activities especially for families. Staff were fantastic especially David in the activities team. Downside was the food and you can't snorkel from the resort, but it does say that on the website."

"Had a bad experience when a hotel driver didn’t collect us as scheduled at night and we felt in danger. Didn’t feel like evening staff knew much about the tours or options for transport available. Parts of the hotel room were broken such as the security latch on the door and fan knobs. Wardrobe doors wouldn’t close. No options for streaming on the TV without compatible devices. No snorkels available for use or hire. Felt it really wasn’t a 5 star hotel standard."

"Basic room in a tranquil location, could do with a bed side table. Breakfast provided was good. No on-site food or bar for other meals, but supermarket and other restaurants within walking distance. Staff were amazing."

"My stay at Poppy’s was great. The staff were so friendly and just lovely. Breakfast was bought to my room each morning with fresh fruit, yoghurt, cereal, bread and the accompanying condiments."

"The room was very generous in space, with good amenities inc a good fridge/freezer and a welcome shower with hot water for once! The pool bar was comfortable and welcoming from 7am on for food and drinks, All staff were absolutley excellent and everything was easy Many thanks, Craig"

"Room was very clean and housekeeping everyday. Supportive staff and great customer service, cool room and comfortable. We couldn't enter casino due to smoking inside casino."

"Need a lot of improvements"

"Loved our stay. Staff were amazing. The snorkelling was great, just as expected. Hideaway is very relaxing, quiet with few residents. Even with day trippers, it didn't seem that busy. Food was great. Not alot of options but this the Beach Bar near by, there is plenty for all. Will definitely be going back."

"Great family friendly nice setup, great location, had fun time. Many thanks to the team!!"

"Overall is very run down compared to photos. Sheets were dirty for the first 2 days on arrival. Floors were dirty. No working shower, no hot water. Kitchen barely has any food on menu never in stock or limited choices. Bed was extremely noisy. Pillows were awful we got very sore necks and back and we aren’t old. Rust present in bathroom. Mould in bathroom. Room smells musky like mould. Village across is very noisy. They leave big outdoor lights on that shine right through the windows while...

"Great location. Good amenities. Menu options limited - but breakfast included. The room was very good with everything you need. WiFi could do with a boost."

"Room was clean spacious an had everything needed Wonderful staff makes you feel like family. Look after you well"

"Excellent"