Khách sạn Penn

"Yes"

"We had booked a basic room as only there for 1 night but told on arrival there was no lift in that part of the building so we had to pay to upgrade so my husband could access a room. The room was dusty. The bed was ok but we've had better and the shower was over the bath which again made it very difficult for my husband. Definitely wouldn't use this hotel aga.i"

"Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance. Room perfect for Heathrow hotel. Very clean big bed spacious. Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good. Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading) Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm. Ideal stay for lunchtime...

"Ok"

"Breakfast was fresh , room cleaned and workers very nice and polite . "

"Great place to stay. Quiet and very friendly staff "

"Staff was very supportive and gave excellent customer service. Kudos to the staff"

"I had the most comfortable hotel room I have ever stayed in. In the morning, after a good sleep, I walked along the river and watched the swans. "

" Lean rooms, convenient to public transportation, only 1 elevator operating but hotel not that busy"

"Very good hotel"

"It's a good hotel, rooms after average but very affordable which is great! I had a problem with the shower drain and i had to change rooms (not a disaster), and their air conditioning units are too old (remotes put off battery too). Overall it's a good hotel with very friendly and helpful staff, good parking lot and very quiet. Breakfast is continental (average) that is worth the price, children eat free!"

"The room temperature was perfect as were the staff."

"Our entire experience was magical. We wouldn’t change a thing. The most special place. The staff is exceptional and the venue is absolutely stunning. Lady Patty"

"Fabulous location, the castle is about one a minute walk from the hotel. The rooms are beautiful, as is the reception area."

"Not the friendliest of welcomes. A meeting cancellation meant I arrived early but I wasn't allowed to check in. The staff I encountered throughout my stay were distant and aloof. Signage around the sprawling site was poor so I ended up wandering around to find various amenities. For the positives, the room was clean and the breakfast was good quality "

"Fantastic. Staff are amazing."

"Fantastic 2 night stay. Got an upgraded room on check in, brilliant hotel "

"Very helpful and professional staff Great pool Would definitely recommend "