Independent, Phố Lu, Bảo Thắng

"We requested to clean room but they did not. When we asked receptionist, they afirmed that room had been cleaned. Then, housekeepers came and asked us to hang out for 20 mins. After 40mins, I questioned recept whether they finished or not? I was being tired and sleepy. They told me that their staff has finished for a while. However, when I came to bed, Bedcover and pillowcase were still dirty and not replaced by new ones. Suprisingly, glasses in bathroom was not cleaned, they had stains in the...

"At check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that it’s paid for. They won’t give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I said’ we paid for our room when we booked! Nice hotel, but the insisting that we have not...

"The best place and the best service!! We loved our stay here, special shoutout to My for hosting us and becoming our first Vietnam friend The garden is so lovely to relax in, great detox place. Also the food is 10/10. We will hopefully be back one day with our friends and family. "

"Fabulous place in quiet surroundings with great view to the valley. Very comfortable rooms. Super hospitality and kind family running the place. Highly recommend. We were a family of 7 people."

"Had an awesome time here. Would recomend"

"This place is beautiful, the view, the pool, all excellent! The food and drinks were great and the staff were so helpful at arranging rides into town or any excursion we wanted! There were a few bugs in the room that the kids didn’t like, but that was likely our fault having a little bit of snacks in the room. "

"Staff is super friendly and helpful, helped us to organise sightseeing tours and let us leave our luggage while we went to Sapa. Breakfast is good and you can order Vietnamese coffee. Great location. Rooms are well equipped and laundry service is fast."