Khách sạn Phố Lu

"Very clean, beautiful view and the family was wonderful."

"We requested to clean room but they did not. When we asked receptionist, they afirmed that room had been cleaned. Then, housekeepers came and asked us to hang out for 20 mins. After 40mins, I questioned recept whether they finished or not? I was being tired and sleepy. They told me that their staff has finished for a while. However, when I came to bed, Bedcover and pillowcase were still dirty and not replaced by new ones. Suprisingly, glasses in bathroom was not cleaned, they had stains in the...

"The rooms were clean and the beds were very comfortable. The staff was friendly and very helpful, The food they made was delicious too! "

"Tôi ở đây 1 đêm. Đến khá muộn (11h đêm) nhưng vẫn được ks hỗ trợ nhiệt tình. Do không đủ hạng phòng tôi đặt nên khách sạn đã up lên 1 phòng tốt hơn, rất đẹp và thoải mái. Tiện nghi đầy đủ, sạch sẽ, ấm cúng. Và đặc biệt đồ ăn sáng ngon, nhiều món, chỗ ngồi ăn sáng rất dễ chịu. Lần sau đến chắc chắn vẫn chọn Đức Huy!"

"Super accueil et lieu magique. Un seul regret : n’y être pas resté plus longtemps "

"good"

"Very friendly and helpful staff. Nice and clean property. "

"The room was very clean and quite. The staff was polite, helpfull and respectfull. An good location near a park, a mountain walk, restaurant and grocery store. I would recommend this hotel to friends and familly."

"At check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that it’s paid for. They won’t give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I said’ we paid for our room when we booked! Nice hotel, but the insisting that we have not...

"This place is beautiful, the view, the pool, all excellent! The food and drinks were great and the staff were so helpful at arranging rides into town or any excursion we wanted! There were a few bugs in the room that the kids didn’t like, but that was likely our fault having a little bit of snacks in the room. "

"Rooms are not the ones we booked and payd for via Expedia. Official hotel prices are much lower in VND. Very friendly man at our reception! Room small, but OK and clean. Good bed, hot water and aircon/heating. Elevator. No restaurant, no tour booking, no breakfast, no information on anything. No money changer. Leaving at 8.30a.m., nobody on reception dedk; card with only telephone number. All in all not bad, but also not really good. Very limited service. But there's a rooftop bar with...

"Staff is super friendly and helpful, helped us to organise sightseeing tours and let us leave our luggage while we went to Sapa. Breakfast is good and you can order Vietnamese coffee. Great location. Rooms are well equipped and laundry service is fast."