Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we notice that in some areas we had lapses during your stay. We appreciated if you can share further some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from YOUR HOUSE ON THE BEACH! We appreciated your time and effort to let us know the outcome of your recent stay in our hotel. Thank your for the compliments about our promiximity to the beach. We are very delighted that we able to MAKE YOUR HOLIDAYS FRESH during this time. On the other hand, we notice that our breakfast did not meet your expectations. We are more than happy if you can share to us your insights in which you think we can improve and we can serve you better in the future. We are looking forward to welcome you again in our hotel and experience the innovations with our services and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear The tien, Greetings from Sol Beach House Phu Quoc! On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. Your comments are greatly appreciated and will help ensure the services provided to the highest quality. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Duy Cong, Greeting from Sol Beach House Phu Quoc. Thank you so much for your stay in our Hotel. I hereby highly appreciate your comments and suggestions. It is a pleasure to hear from you and your constructive feedback and this is the only way for us to upgrade our facilities, to improve our service and to make sure our staffs can do better to reach your expectation. I’ll be looking forward to your next arrival in a soon future and show you our improvement and I would thank you not to hesitated to contact us if we could have any further assistance. Sincerely Yours, Lance Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Ms. Lien,Thank you for sharing your experience with us. We are sorry for the inconvenience you encountered during your visit to Sol by Melia Phu Quoc. We value your good comments for the reception. Ms. Lien, please rest assured that we will be doing our utmost to provide a superior guest experience.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities. Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

Dear Mr/Ms. TAKAHIRO,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr. Paul,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations and you are not satisfied enough, especially about the door of fire of house cupboard on the 6th floor. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Csilla,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Matthew,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Ms. Sarah, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forwarding us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. Thank you for the compliments you shared on those areas wherein your expectations are met, and you are satisfied enough. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We are very much regret that we could not meet your expectations in various areas. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciated your indulgence on this matter. The company itself do spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer an excellent service as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Melia Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forward to us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. We apologize for the isolated and unfortunate incident that happened to you during your stay. We had several guests in the hotel during the same period as your stay and we did not receive any related nor same case you experienced with damage and discoloration swimming clothes affected by our pool water. We have daily Pool Water Testing as mandated to ensure the safety and security of our guests and the result is in normal range as standards. We are sorry that despite our kind gestures to your unforeseen incident is still far beyond what you are expecting for, we remain at your disposal. For your other concerns, we did not receive any feedback from your side. If you felt that we had lapses, we sincerely apologize. Rest assured that we are keen on safety, security, and overall experience of our guests. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We very much regret that we could not meet your expectations in various areas. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciate your indulgence on this matter. The company itself do spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer an excellent service as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.

Dear Mr/Ms. Sunggyun,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. YOONHWAN,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Annkathrin,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Scott,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Phillip,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Unibahn,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Jang Mok,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Kang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Jens, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forwarding us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. Thank you for the compliments you shared on the food and our services wherein your expectations are met, and you are satisfied enough. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We very much regret that we could not meet your expectations in our facilities maintainance. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciate your indulgence on this matter. The company itself does spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer excellent services as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Melia Phu Quoc

Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations about the responsiveness of our staff. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr. Joshua,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our pool and beach areas. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations about the bed setup. These insights will be valuable for us to serve you even better in the future and we are reviewing and taking appropriate action to prevent this problem from happening again. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Koji,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Jeffrey LXin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Denis,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Eun Hee,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Jan Erik, Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. HUNGMI,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Lisa,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Khoi,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Emma,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms.Morten,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for taking the time to tell us about your recent experience in our hotel. We are sorry that your experience did not meet your expectations. On behalf of SOL by Meliá Phu Quoc, please allow us to express our sincerest apologies.At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate that you shared your concern with us, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely YoursThi Dang (Ms.)Guest Experience OfficerSOL by Meliá Phu Quoc

Dear Mr/Ms. Yunkang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Kaori,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Ahmet Melih, Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. SuyoungmXin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we notice that in some areas we had lapses during your stay. We would appreciate it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Mayumi,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we notice that in some areas we had lapses during your stay. We would appreciate it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Daniela,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Wonok,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of SOL by Meliá Phu Quoc, please allow us to express our sincerest apologies.At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate that you shared your concern with us, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely YoursNguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Hiroshi,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Andre,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Ai,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Sato,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Vinh,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Inaba,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr. Marcus,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Yun Hee,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr. Brandon,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc