Fairmont Mayakoba Riviera Maya - All Inclusive

Property class: 5 and above

Choose dates to view prices

The Fairmont Mayakoba Riviera Maya - All Inclusive, near El Camaleón Mayakoba Golf Course, offers a peaceful retreat with two beach bars, a swim-up bar, beachfront dining, spa treatments (body wraps, sports massages), free WiFi, poolside bars, and outdoor tennis courts.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is 18.850.132 ₫
24.899.024 ₫ total
includes taxes & fees
25 May - 26 May

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Room options

Available filters for rooms
Showing 22 of 22 rooms

Fairmont, Room, 1 King Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

9.6 out of 10
Exceptional
(5 reviews)
  • Canal view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

9.4 out of 10
Exceptional
(8 reviews)
  • Canal view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

  • Canal view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Beach Area Casita, Room, 1 King Bed, Canal View

  • Canal view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Beach Area Casita, Room, 2 Queen Beds, Canal View

  • Canal view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

  • Canal view
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

  • Canal view
  • 172 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Private Pool (Coral)

  • Canal view
  • 139 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

  • Canal view
  • 198 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon)

  • Ocean view
  • 205 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

8.0 out of 10
Very good
(2 reviews)
  • Resort view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • Resort view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 85 sq m
  • Sleeps 5
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

  • Garden view
  • 88 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Lagoon view
  • 88 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Located in Playa del Carmen, Fairmont Mayakoba Riviera Maya - All Inclusive is in the entertainment district and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Travelling with kids? Consider Temazcal Natura, or check out an event or a game at Mario Villanueva Stadium Madrid. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Playa del Carmen travel guide
Map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    12 min drive - 9.2 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    13 min drive - 9.6 km
  • Insel vor Playa del Carmen, Strand Maroma, Mexiko
    Maroma Beach
    14 min drive - 11.2 km
  • Xcaret Eco Theme Park
    Xcaret Eco Theme Park
    25 min drive - 19.4 km
  • El Camaleón Mayakoba Golf Course
    8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    41 min drive

Restaurants

  • Las Brisas Restaurant & Lounge Bar
    7 min drive
  • La Laguna
    4 min drive
  • Hix Bar & Lobby Lounge
    1 min walk
  • Restaurante Chaká
    5 min drive
  • NINGUNO TAQUERIA
    6 min drive

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

Luxury all-inclusive property near El Camaleón Mayakoba Golf Course
At Fairmont Mayakoba Riviera Maya - All Inclusive, you can look forward to a golf course, 2 beach bars and a swim-up bar. This property is a great place to bask in the sun with a beachfront location, beachfront dining and beach massages. Treat yourself to a detox wrap, a body treatment or reflexology at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mexican cuisine. The 24-hour gym offers fitness classes and Pilates classes; other things to do include archery, ecotours and beach yoga. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools and a children's pool, along with a waterslide, free cabanas and sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), free bike hire and 2 outdoor tennis courts
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Guest reviews say great things about the helpful staff
Room features
All 401 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as furnished balconies and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and separate baths/showers
  • LED TVs with premium channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 41 for adults and USD 35 for children
  • 2 beach bars
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cielo at Maykana
  • Gaia at Maykana
  • Hix Bar & Lobby Lounge
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Library
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Spelunking
  • Steam room
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (27,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Housekeeping
  • In-room bottled water
  • Pool access
  • Sporting facilities or equipment
  • Valet parking

We have included all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

  • Fee for buffet breakfast: from approximately USD 41 for adults and from USD 35 for children
  • Airport shuttle fee: USD 256.00 per vehicle (return, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-006586/2025

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive

Frequently asked questions

Does Fairmont Mayakoba Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Fairmont Mayakoba Riviera Maya - All Inclusive?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba Riviera Maya - All Inclusive on 25 May 2026 start from 18.850.132 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Mayakoba Riviera Maya - All Inclusive pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Fairmont Mayakoba Riviera Maya - All Inclusive?

Self-parking is free at this property.

What time is check-in at Fairmont Mayakoba Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: noon. After-hours check-in is not available.

What time is check-out at Fairmont Mayakoba Riviera Maya - All Inclusive?

Checkout is at noon.

Does Fairmont Mayakoba Riviera Maya - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 256.00 per vehicle applies.

Are there all-inclusive benefits at Fairmont Mayakoba Riviera Maya - All Inclusive?

Yes, the property is all-inclusive.

Where is Fairmont Mayakoba Riviera Maya - All Inclusive located?

Located in Playa del Carmen, this beachfront property is in the entertainment district and within 3 mi (5 km) of El Camaleón Mayakoba Golf Course, Playa Xcalacoco and Gran Coyote Golf. Chun-Zumbul (diving site) is 2.9 mi (4.6 km) away.

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Reviews

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 590 out of 732 reviews
Rating 8 - Good. 99 out of 732 reviews
Rating 6 - Okay. 27 out of 732 reviews
Rating 4 - Poor. 11 out of 732 reviews
Rating 2 - Terrible. 5 out of 732 reviews

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
activities for all ages as well as several pools beaches and aquatic sports
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jonathan Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Rachelle Anne Garzon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Mayakoba is the best resort that I've ever been to. The vibe of the resort is peaceful and relaxing. The staff were incredibly helpful before I even arrived, helping me reserve dinners at the restaurants, my excursions and my spa appointment. They remained attentive throughout my stay. The resort is beautiful and the restaurants and other amenities were the highest quality. I strongly recommend the all-inclusive option so you can fully enjoy the restaurants. Thank you to Rocio, Rodolfo, Miguel, Alexa, Dayana, Miguel and the rest of the staff who made my vacation so wonderful.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th food was amazing The staff was amazing The beach was amazing Only thing was hoping for bikes with gears But everything was wonderful
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Levi

Staff was amazing, room was great and the weather was perfect
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Jayma Calgiano

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, fantastic service, gorgeous spaces, the staff are amazing, but tips are not included in the all inclusive expense which was disappointing.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

OSMEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ An unforgettable luxury experience at Fairmont Mayakoba Our stay at Fairmont Mayakoba was simply exceptional from start to finish. The property is breathtaking—surrounded by lush mangroves, canals, and pristine beachfront that feels both private and serene. The service truly stands out. Every staff member was attentive, professional, and genuinely welcoming, making us feel valued at every moment. The rooms were spacious, spotless, and beautifully designed, blending modern comfort with natural elegance. Dining was another highlight. The variety of restaurants offered high-quality cuisine with incredible flavors, and the presentation was always top-tier. Whether breakfast, lunch, or dinner—everything exceeded expectations. The amenities are world-class: relaxing pools, a stunning beach, spa services, and activities for both adults and kids. It’s the perfect destination whether you’re traveling as a couple, with family, or for a special occasion. Overall, Fairmont Mayakoba delivers a true 5-star experience. Highly recommended—we will definitely be coming back!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Garrett

Liked: Cleanliness
My family had a fabulous time staying at Fairmont. We thought the food was very very good & loved the design of the resort. I went during Easter/Spring break and felt that the resort was spread out enough to provide guests more than enough space to enjoy the property without feeling like there’s too many people. It felt like a luxury stay but the vibe can still be casual. The beach pool was never busy. I was so surprised. That was nice. We visited Banyan Tree and the new Alila property and while I admired both of them for their unique qualities, I’m very happy we chose Fairmont. I loved the canals and bike paths and the much more mature/developed nature of the landscaping since this resort was the first one built and has been established longer. Nothing felt old or outdated. The Delux King Casita Suite was lovely. Very spacious. The butler was a nice touch. We booked reservations ahead of time but honestly, it seemed like we didn’t even need a resy once we showed up. Some times it felt like we had the place to ourselves which felt so nice
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a truly beautiful resort with beautiful rooms, incredible staff with amenities that are fitting with the expectations.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend with the family . Good option foe food and beautiful rooms and property
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Fairmont! The service was wonderful — every staff member we met was friendly, attentive, and genuinely dedicated to making our stay special. The resort is beautiful, well-maintained, and perfect for families. We can’t wait to come back!
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Valeriy

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional stay! Super clean rooms and grounds, great cocktails, beautiful well kept grounds, delicious food (better than any other all inclusive resort) incredible nature, all green around, and most importantly top service. Breakfast buffet was OK, when it was hosted in the Italian restaurant the options were underwhelming, when it was moved to its main location (Mexican restaurant?) it got better but was still just OK. I also wish they had more activities for kids (outside of kids club). But these are just minor things. Would definitely stay again!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Gabor J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Would definitely come back! Service was incredible! Shout out to Oscar at Hix and Gilberth at the beach!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Laura

Liked: Amenities
We cannot say enough about this property and the amazing staff with their meticulous attention to detail & comfort of each one of our family members- we had the best trip ever!
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities
We love this hotel and the property. The food is great and the service.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Great service attentive and friendly staff this resort is great for those wanting a reset and to enjoy good food they have really good food here probably the best resort food I’ve ever had!
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and Staff deserve 7 stars!!! Fantastic hotel and staff
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness
Clean room. Good food. Enjoyable
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Simardeep

Liked: Cleanliness, amenities, property conditions & facilities
Best service and kids club!
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Jean-Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely one of the best resorts that I’ve visited. The staff were amazing and extremely accommodating. The atmosphere was incredible.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

janine

Liked: Amenities
It was beautiful and the staff were great!
Stayed 5 nights in Mar 2025
Verified

6/10 Okay

Alexis

A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in contact with the hotel 3 months prior and as soon as he arrived - had he not argued about it he wouldn’t have got to go diving. The food at the beach restaurant was terrible. Others in our group paid extra for a lagoon view and didn’t get one (due to the big booking). Prior guests leftover dinner (mouldy) left in room fridge. Mini bar not provided until asked (even though we were all inclusive). Surprise extra charges at the spa. No details of what is/isnt included in all inclusive provided as check-in. Overall it has the potential to be incredible but they need more staff, particularly when hosting conferences so as to not make paying holiday guests feel like second rate citizens. It’s was not a cheap holiday - I expected more.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Fairmont. The food, the scenery and the activities. Everything was perfect. We plan to come back. Worth every penny.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent,the all included option is well worth it, restaurants were all very good, great for kids, Spa was Out of this world.
Stayed 6 nights in Jun 2025