8/10 - Tốt
Chad
Đi cùng gia đình
06/08/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Our room was spacious and convenient, we had a suite with a private bedroom and a jacuzzi on our balcony. The resort was clean and very large but it did need some maintenance. The resort is quite outdated, the infinity pool had pool tiles coming off that would sink to the bottom of the pool and a few buildings need some fresh paint. The majority of the staff were excellent like our concierge, Eugenia. She made things convenient for us and made herself accessible. Samuel, a pool waiter from Pool 1, provided us with excellent service. The pool/beach activities were fun and the shows were great. My husband and I did find it odd that the swim up bar pool bartenders all seemed to be in sour moods. Most of them would not greet us and stayed completely silent while they served us, although we speak fluent Spanish. Our first experience at the swim up bar was with Xochitel. I ordered a Bahama mama from her for my husband which she made with vodka. I assumed she had a previous order as Bahama Mamas are not made with vodka. She then handed me the drink and I asked her if she made it with rum, assuming I was confused. She confirmed she made it with vodka and I asked her to remake it with rum. She responded that I never asked for rum. I told her she was right but that Bahama mamas are not made with vodka. She proceeded to remake it and began scoffing at our interaction with her coworkers very obviously. We had a good time overall but there are much nicer resorts in the area.
Chad
Lưu trú 4 đêm vào Tháng 8, 2025
