Independent, Quế Võ, Bắc Ninh

"Good room, good size, all clean, very friendly and helpful staff"

"They got you feeling like a King and/or Queen here. I aint giving them a 5/5 for no reason on each checklist. The assistance and care given is immaculate. There's someone to open the front door, complimentary drinks refreshments are provided while you wait, and a small moist towel was offered to clean yourself up. Upon my arrival and final day, the helpers came out to assist with me and my friend’s luggage out/in the taxi. They were also sincere and accommodative when it came through questions...

"Staff"

"Hospitality of this hotel was excellent. The Pho from its restaurant was also extrem delicious (I‘m Vietnamese and "

"Staff was awesome!! "

"Friendly and helpful staff. Nice and clean hotel, located in heart of Hanoi. We experienced a wonderful new year's night by the lake that is just around the corner. Nice breakfast at the top of the hotel. Love it! "

"スタッフの対応丁寧､ホテルの清潔感素晴らしいと思う！"

"If not for the billing mistakes and claims for minibar (which were resolved) it would have been perfect. Don't tell the guest that the water and soft drink is complimentary in a suite when your staff then claims payment for this. "