Khách sạn Ramshaw

"Put in a room over a party where we couldn’t sleep. Then moved to a room with a bathroom that didn’t work."

"Pleasant stay. Breakfast could be better"

"Staff were great, the hotel looked stunning and the grounds were amazing. The breakfast was delicious too. The room we had was in the attic so I kept hitting my head, the main light in the room was above the doorway which was around a corner so didn’t really help at all. There was water and hair in the bottom of the shower when we arrived as if someone had only just had a shower. There were patches of damp in the room around the window and on the ceiling."

"On the plus, the staff were very friendly and helpful. The hotel was very clean and well maintained and nicely furnished. The double bedroom with sofa bed I booked turned out to be a 2 double bedroom suite with a lounge with double sofa bed which was a wonderful surprise for myself and my 2 children and superb value. All the rooms had tvs and the bedrooms both had good tea / coffee facilities. The breakfast was also excellent - self service buffet with croissants, juice, cereals and good choice...

"The Hotel is set in lovely surroundings. Swimming pool is excellent. the room was small and a long way to walk to get to it. We had a large room facing the front gardens last time and prefer that even though it is a bit dated. The fried eggs they brought out for breakfast fresh from the kitchen were cold not certain how that happened.It was as if they came from the fridge."

"We were in the annex but did not enjoy this area the room is very basic and the heating did not work we have had better appointed rooms in less expensive hotels .the front of the hotel is in good decorative order but if you have a walk round the castle there are areas which are in a poor state of repair,when we walked around the grounds we were disappointed to note a lot of dog poo had just been left lying about this is something the care taker should be aware off . Breakfast was ok but the...

"Lovely staff comfortable beds and very nice breakfast"

"Love staying at hotel 🏨 could do with some up dating. This is our 3rd time Will definitely coming back x"

"Did not have a refrigerator as was advertised. Breakfast was nice. Hamburger was nice. The seabass was very tiny. Carpet in the room was clean. The manager of the restaurant was very helpful. Very convenient hotel right off the highway. Had hard to find elevators, free parking, and A/C."

"Staff were amazing on reception and a shout out to the male manager(?) next door at Beefeater! Excellent service! Room was sufficient for our needs the only thing that would be great would be a smart tv in the room!"

"Very clean rooms everything was spotless fluffy white towels a very good hospitality tray toiletries were good quality The staff very helpful couldn’t do enough for you always available if needed . The manager gave 110% of everything . We would definitely stay again if we were in the area . Thank you for a memorable stay ."

"Key card didn’t work in the outside door but someone heard knocking and opened the door"

"They have breakfast choices, but all are scrambled and poached eggs. It would be nice to have eggs by choice"

"The food was excellent and the potions enormous. It was rather remote so you needed a car to visit Durham. The park and ride (Belmont) was excellent but you will need sat nav to find it.Uber was £19 to Durham. Most of the staff very friendly a couple not so but didn’t spoil our stay"

"Great hotel. The location is fantastic, the staff go above and beyond. A favourite spot for a getaway with opportunity to walk, visit High Force waterfall, have a drink in the cosy bar and dine in the elegant dining room. Breakfast was great - the food is obviously local and fresh."

"Room was clean and fresh, shower was superb, ours was a twin room, the beds were comfortable, staff were friendly and helpful and breakfast at the health club was very good, overall our stay was great."

"Good room for the price"

"Excellent for what is intended - a comfy stopover, friendly staff, and no frills"

"Convenient, clean room, and nice people."