Khách sạn Rancho Rinconada , Cupertino

"Room air conditioning unit not working, called front desk, maintenance person immediately showed up , Ended up having to move to another room, requested help with moving and maintenance person assisted. Rooms are smaller than most hotels but workable with family. Beds were comfortable and the location was the best as we were close to many venues and events in Santa Clara. Staff was always helpful. There was an incident Sunday, June &, early in the morning. Upon checking out I asked the desk...

"Everything was good, room were clean, though with infant it was far from elevators. Overall it was good."

"Everything was perfect, given the reasonable price! The staffs were eager to help."

"People"

"Parking charge, charge for breakfast"

"Clean rooms and friendly staff."

"clean rooms"

"Great"

"Easy parking, coffee shop across the street and lots of little restaurants and eateries very close by."

"Very clean room. I would stay in this hotel again."

"Amazing stay"

"The hotel was a lot nicer than expected. Worth the stay and the price."

"free parking is the best!"

"The place was great, property was very well kept clean and the underground parking was nice"

"Location and staff were LOVELY! The property is just a bit dated."

"The fragrance from cleaners was too strong. Main office had its own unique fragrance that was too strong, hallway smelled like cleaner, and our room had a different cleaner smell. Perhaps 5x more intense than necessary. We left and found another place to stay. Staff was helpful, but no remedy for the intense “clean” smell was available. Wife and I would have developed a headache for sure from the intense fragrance."

"The hotel was very clean, but it smells of Raid roach spray and very strong."

"Room did not have two full beds as advertised, one was a sleeper sofa bed"

"I’m not sure why this place was rated so high. It was not maintained well and the room had a musty odor! It took an hour to get enough cooler and fresher air in! The bed was ok, but the sheets were not soft! The lighting was atrocious! I checked in late due to a work event, and the staff put me on the 3rd floor (no elevator)! The young person was speaking to me through a window with a microphone and her voice was so high pitched and she had a heavy accent so she was difficult to to...