2/10 - Tồi
Joseph, Lexington
Đi cùng gia đình
27/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Second time to the Grand but no Expedia VIP Access ‘experience’ this time. Simply disgusting stay and a shame that the Vidovich Winery family and Bono Hotel Mgmt. have lost their passion and allowed this gem to deteriorate so far.
Dirty floors/rugs, stained seating surfaces and furniture, disconcerting brown smears on bed frames, greasy glassware and a strong odor of disinfectant. Itchy/creepy sleep and by morning we both were experiencing stomach ‘distress’.
Front Desk confirmed it was a ‘pet’ room. Zero outreach from Hotel Manager, 8 hour wait to move and no comp for hotel’s error. Couch & bedding were cleaner but…broken A/C, heat, fireplace (2 for 2), telephone and hairdryer. Filthy windows/screens, no bathroom soap dispenser and no Kleenex for 4 days!
Butts on pathways, abandoned clothing poolside, non-working gates and unlit areas and dark stairways to rooms. Scary elevator with max person limit. Breakfast of a communal yogurt bowl, cut fruit, toast and 'dinner’ rolls. Promised Happy Hour 'top shelf liquors’, 'California’s boutique wineries’ and ‘hors d'oeuvres’ is choice between 'beer, red or white...with chips'.
Zero on-site management and every other position is clearly understaffed. The staff is not empowered to do anything constructive other than to say ‘I’m sorry’ and make up little falsehoods to cover for hotel problems.
Hummingbirds used entertain poolside…over silent fountain a Raven now perches…we agree ’nevermore’.
Joseph
Lưu trú 6 đêm vào Tháng 5, 2024