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Nhận xét về Econo Lodge Richmond Hill

2 out of 5
Econo Lodge Richmond Hill
4701 US 17 S, Exit 87, Richmond Hill, GA

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 136/575 nhận xét" "
Đánh giá 8 - Tốt. 198/575 nhận xét" "
Đánh giá 6 - Được. 118/575 nhận xét" "
Đánh giá 4 - Kém. 66/575 nhận xét" "
Đánh giá 2 - Tồi. 57/575 nhận xét" "

7,4/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

5,6/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,0/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Kathia, Somerville

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Place was dirty
Lưu trú 1 đêm vào Tháng 4, 2024
M trả lời vào 26/04/2024
Dear Kathia,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 - Xuất sắc

Katrena

Lưu trú 2 đêm vào Tháng 3, 2024
M trả lời vào 19/04/2024
Dear Katrena,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 - Xuất sắc

linda

Đi cùng thú cưng, Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect stay for 2 1960s “ladies” on vaca. No seriously……safe, clean, well literally perfect!!!!!!!
Lưu trú 1 đêm vào Tháng 3, 2024
M trả lời vào 29/03/2024
Dear Linda,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is so pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to enhance this experience even further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 - Tốt

Bernard

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 06/01/2024
Dear Brenard,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Royale, Boone

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very surprised at how nice both the staff and property are. I'll stay here again.
Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 06/01/2024
Dear Royale,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 - Tốt

Bob

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good Value
A clean basic place to stay. Good Value
Lưu trú 2 đêm vào Tháng 12, 2023
M trả lời vào 27/12/2023
Dear Bob,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 - Kém

STEPHEN

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
TV not working and the description for the hotel stated breakfast, but there was no breakfast.
Lưu trú 1 đêm vào Tháng 12, 2023
M trả lời vào 07/12/2023
Dear Stephen,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - Được

Wei

Đi cùng bạn đồng hành
Overall, it's OK to stay here but there is no breakfast and the room is dark. I thought the breakfast was included with the rate. Also, the room is dark. I need to read a map on the desk and there is no light near the desk.
Lưu trú 1 đêm vào Tháng 11, 2023
M trả lời vào 01/12/2023
Dear Wei,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

2/10 - Tồi

Debra, Apopka

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very unfriendly, they don't serve breakfast like they said, the bathroom ceiling had a lot of water damage and there were roaches everywhere.
Lưu trú 2 đêm vào Tháng 11, 2023
M trả lời vào 01/12/2023
Dear Debra,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - Được

Mohsen

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Customer service-not friendly
Lưu trú 1 đêm vào Tháng 11, 2023
M trả lời vào 23/11/2023
Dear Mohsen,We apologize if you found any of our staff to be unfriendly. Our associates are well trained to meet and attend to our guests and are always helpful and attentive to every visitor’s needs. This is not usual of our staff at all. Thank you for bringing our attention to this situation. We will definitely look into this and ensure this does not happen again.Sincerely,Management Team

2/10 - Tồi

Robert

Lưu trú 1 đêm vào Tháng 10, 2023
M trả lời vào 17/11/2023
Dear Robert,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 - Tốt

Robert

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
M trả lời vào 20/10/2023
Dear Robert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Julio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
M trả lời vào 13/10/2023
Dear Julio,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - Tốt

Pamela

Thích: Sạch sẽ, nhân viên & dịch vụ
For the money it was acceptable. There was noise and music from the parking lot nearly all night.
Lưu trú 1 đêm vào Tháng 9, 2023
M trả lời vào 06/10/2023
Dear Pamela,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 - Xuất sắc

Tina

Lưu trú 1 đêm vào Tháng 9, 2023
M trả lời vào 13/10/2023
Dear Tina,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Takeila

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very comfy
Lưu trú 1 đêm vào Tháng 9, 2023
M trả lời vào 21/09/2023
Dear Takelia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 - Được

Lataasha

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didnt like the smell of the room. It smelled like mold and couldnt sleep well because the tiolet ran constantly
Lưu trú 6 đêm vào Tháng 9, 2023
M trả lời vào 21/09/2023
Dear Lataasha,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team

10/10 - Xuất sắc

Timothy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice!
This is a very comfortable, clean place to stay! Very close to the highway and food venues. Property was well taken care of! Very reasonable pricing per night.
Lưu trú 1 đêm vào Tháng 9, 2023
M trả lời vào 08/09/2023
Dear Timothy,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 - Xuất sắc

Anthony

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Location nice property love it.
Lưu trú 3 đêm vào Tháng 8, 2023
M trả lời vào 24/08/2023
Dear Anthony,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - Tốt

Kevin

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Comfortable and quiet
Lưu trú 3 đêm vào Tháng 8, 2023
M trả lời vào 17/08/2023
Dear Kevin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - Tốt

Wesley

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Ok for an overnight stay
Checking in was easy, room was simple but clean, there was a hole in the wall from what looked like a previous electrical outlet and the bed was a little hard for my preference so not much sleep.
Lưu trú 1 đêm vào Tháng 8, 2023
M trả lời vào 11/08/2023
Dear Wesley,We appreciate your feedback and are pleased that your check-in experience was seamless. We apologize for any inconvenience caused by the condition of the room and the comfort of the bed. Your comments will aid us in enhancing our accommodations for future stays.Best Regards,Management Team

6/10 - Được

Raimundo

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Roches in the room
Lưu trú 1 đêm vào Tháng 7, 2023
M trả lời vào 03/08/2023
Dear Raimundo,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 - Được

Chaim, New York

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 7, 2023
M trả lời vào 03/08/2023
Dear Chaim,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 - Xuất sắc

Mark

Lưu trú 2 đêm vào Tháng 7, 2023
M trả lời vào 11/08/2023
Dear Mark,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Anthony

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
nice place to stay.
Lưu trú 3 đêm vào Tháng 7, 2023
M trả lời vào 13/07/2023
Dear Anthony,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 - Xuất sắc

Sylvia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice room. Clean. Friendly staff.
Lưu trú 1 đêm vào Tháng 6, 2023
M trả lời vào 06/07/2023
Dear Sylvia,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
To me there were 2 ladies that worked there that were both very nice and helpful. Good staff like them is hard to come by. Thanks again Ladies
M trả lời vào 06/07/2023
Dear John,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 - Xuất sắc

John

Lưu trú 1 đêm vào Tháng 6, 2023
M trả lời vào 20/07/2023
Dear John,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - Tốt

Yong

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fair condition for the price
Lưu trú 2 đêm vào Tháng 6, 2023
M trả lời vào 29/06/2023
Dear Yong,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 - Tốt

Sharanda

Lưu trú 1 đêm vào Tháng 6, 2023
M trả lời vào 20/07/2023
Dear Sharanda,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Joseph

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pleasant overnight stay.
Lưu trú 1 đêm vào Tháng 6, 2023
M trả lời vào 29/06/2023
Dear Joseph,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 - Tốt

Anne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was clean and staff very helpful.
Lưu trú 3 đêm vào Tháng 6, 2023
M trả lời vào 29/06/2023
Dear Anne,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 - Tồi

Desiree

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
M trả lời vào 01/06/2023
Dear Desiree,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 - Tốt

Richard

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2023
M trả lời vào 19/05/2023
Dear Richard,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - Xuất sắc

Steve

Lưu trú 1 đêm vào Tháng 5, 2023
M trả lời vào 11/05/2023
Dear Steve,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - Tốt

Jeremy

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 3, 2023
M trả lời vào 05/04/2023
Dear Jeremy, Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 - Kém

Steven

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Not again
TV didnt work. Took an hour for someine to cime to the riom and he couldnt resilve the ussue. He offered to send manager later but it was almost 10 pm so we said no. There were aa group of men dribking beer and playing music in the parking lot which was annoying. In morning discovered we couldnt get hot showers.Our riom was meh, but clean. Hotel needs repair, not safe. Wont come back.
Lưu trú 1 đêm vào Tháng 3, 2023
M trả lời vào 05/04/2023
Dear Steven,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Best Regards,Management Team

8/10 - Tốt

Pamela

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was very clean. Linens nice. Two staff members delightful. Outside was in disrepair but being worked on. No breakfast. Close to highway and restaurants (with car). Pet friendly. It’s a simple motel with clean rooms.
Lưu trú 1 đêm vào Tháng 3, 2023
M trả lời vào 12/04/2023
Dear Pamela,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 - Kém

Katie

Lưu trú 1 đêm vào Tháng 3, 2023
M trả lời vào 06/05/2023
Dear Katie,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 - Xuất sắc

Jessica

Lưu trú 1 đêm vào Tháng 3, 2023
M trả lời vào 11/05/2023
Dear Jessica,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 - Kém

Sheila

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is apparently undergoing renovation. The front entrance is blocked off and the dining room is closed. The room had not been vacuumed and there was no ice bucket. The toilet tank cover did not fit - not the correct size. Nothing in the reservation system gave any indication of renovations….
Lưu trú 1 đêm vào Tháng 3, 2023
Management Team trả lời vào 08/03/2023
Dear Sheila,We are extremely gutted to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,

10/10 - Xuất sắc

James, Egg Harbor City

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good value budget priced motel. A.O.K.
Lưu trú 1 đêm vào Tháng 2, 2023
M trả lời vào 03/03/2023
Dear James,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 - Tốt

margaret

Lưu trú 1 đêm vào Tháng 2, 2023
Management Team trả lời vào 01/03/2023
Dear Margaret,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,

2/10 - Tồi

Jonah

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed here a few days before I realized it was Roach infested. Wouldn't give me my money back for the new booking I just made Expedia had to give me a credit.
Lưu trú 1 đêm vào Tháng 2, 2023
M trả lời vào 24/02/2023
Dear Jonah,Thank you for sharing your much-valued feedback with us. We’re extremely gutted to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of insects/bugs and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for our failure to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team

2/10 - Tồi

Brian

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Do not stay here under any circumstances
The pictures are from when the property was brand new. This location looks nothing like the images. The lot is full of broken down cars and homeless people. The rooms are poorly maintained. Im not sure if the room i stayed in was clean. The sheets were stained, carpet was sticky and the bathroom floor was as well. I did stay the night though because i traveled 6 hrs to get there and arrived around 11pm. Not sure if it was dust mites or bed bugs but my wife felt things crawling on her all night. We showered before we went to bed and after we woke up to rinse whatever it was off of us. Had we arrived earlier i would have canceled and booked somewhere else. No one that can afford to stay somewhere else should stay here. Had i been by myself i may have showed and slept in my truck.
Lưu trú 1 đêm vào Tháng 2, 2023
Management Team trả lời vào 22/02/2023
Dear Brain,Firstly, please accept our sincere apologies for the hassle you had to go through during your time at our property. We are extremely gutted to know that your recent stay was just not up to the mark. What you experienced is inarguably unpleasant, and we can only assure you that every bit of your concerns will be diligently investigated. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest experiences what you did. Everyone regrets the inconvenience, but we really hope you will give us another opportunity to undo your unpleasant experience. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark.Sincerely,

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good value TV reception sketchy only negative
Lưu trú 1 đêm vào Tháng 2, 2023
Management Team trả lời vào 22/02/2023
Dear Guest,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Regards,

4/10 - Kém

Lori

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The reception area was unacceptable and the staff were at best rude.
Lưu trú 1 đêm vào Tháng 2, 2023
Management Team trả lời vào 16/02/2023
Dear Lori,We apologize if you found any of our staff to be unfriendly. Our associates are well trained to meet and attend to our guests and are always helpful and attentive to every visitor’s needs. This is not usual of our staff at all. Thank you for bringing our attention to this situation. We will definitely look into this and ensure this does not happen again.Sincerely,

8/10 - Tốt

Jessica

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Its convenient for me and my family
Lưu trú 1 đêm vào Tháng 2, 2023
Management Team trả lời vào 08/02/2023
Dear Jessica,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Regards,

8/10 - Tốt

Patricia

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2023
Management Team trả lời vào 01/02/2023
Dear Patricia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,

4/10 - Kém

Tina

Không thích: Nhân viên & dịch vụ
Avoid this hotel
When checking in, no one was at the front desk and the door to main lobby locked- small desk inside. Sign said ring bell- it was 9:30 pm- rang bell then called phone number listed waited over ten minutes for someone to come- I was getting ready to leave and go to another hotel. No I am sorry for the wait. When checking out at 6:30 am same thing - No one at desk rang bell and someone came out could tell they were sleeping in the room behind front desk. Also sign on lobby door saying sorry no free breakfast lobby closed.
Lưu trú 1 đêm vào Tháng 1, 2023
Management Team trả lời vào 01/02/2023
Dear Tina,We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better.Regards,