Search Hotels Near Ripley's Mountain Coaster, Gatlinburg

"I stayed in a pet room. The door in between mine and the next has a gap at the bottom so you can hear the person in the next room. They have shampoo conditioner and body wash and lotion but NO hand soap. Everything else is nice "

"This hotel is in poor condition and in need of a major refurbishment. The air conditioning was so noisy we had to turn it off so we found sleep. The fan in the bathroom was also extremely noisy. The room decor is dated throughout and the furniture needs a major upgrade. The bed creaked with every movement. The pool was shut throughout our stay so anyone booking with children I would advise to check. On the positive side, the location is great, right in the heart of the town and amenities. The staff were very polite and helpful and the parking is brilliant. "

"Saw black bears wandering by mountain stream out my window! Great breakfast and lots to do on site. Nice pool/lazy river too. Grab the free trolley a short walk from front door to all the shops and restaurants. Great location and will go back! "

"The pool was closed which was very Disappointing… was the primary reason we booked the hotel. Rooms aren’t great. Breakfast very average but the staff was kind and helpful "

"The rooms we clean, coffee pot didn't work. It's a non smoking property but 1st floor neighbor smoking marijuana on his balcony made our room stink. We were very unhappy about that."

"Room was nice and clean staff was friendly and bed was super comfortable! The river sounds was beautiful peaceful sleep I didn’t hear any vehicle noise at all we loved that it’s a 10 min walk to DT GB we would definitely come back!"

"There was a hidden charge of $18 per night for parking. If only I was informed about parking charge I don't mind paying it but I only came to know about it through my credit card statement and calling them to find out what was this for. I expect more transparency in parking charge."

"Water park is not included pay separately other then that 10/10 100% amazing place to stay must come back again "

"Room was clean but had a very loud wind tunnel like noise. Also, when I went to get on the elevator the door opened and then closed quickly as I was stepping in and the door smashed me. Almost a week later and I still have the bruising to show for it. The hotel staff seemed unbothered by the fact that I was hurt. I had to ask to talk to someone about it 3 different times before I got to speak with a manager. Not 1 "I'm sorry this happened" I then needed to stay an extra night because I was too sore to drive home 6 hours. One would think the hotel would have given compensation for the extra night or at least a discount. Nope, I was offered a $50.00 dining credit that wasn't good for anything other than room service or the bar and when I checked out, I had to go back to the front desk because my credit had not been applied. Customer Service Training needs to be done at this hotel. "