4/10 - Kém
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Đi cùng gia đình
09/01/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Don’t bother
We arrived to a very pleasant lady. The room was a twin. On entering the room it was cold and the heating wasn’t on.
I asked the lady at the bar and she flicked a switch and said it would be okay later. Later the room was cold. The lady said she would find a heater. After her hunting around she said there was a heater in the wardrobe.
After reading other reviews I realise that this room is never heated and the heater has permanent residence in the wardrobe.
It was late so we accepted the heater. I then found the bathroom door didn’t close and the floor was dirty and cobwebs in the corner ( also previously reported in reviews)
I asked to change room the following morning which was met with a begrudging ‘yes later’ .. later we returned to find our belongings had been packed up and dumped in the stairwell. Not happy I asked the manager about this. He failed to show any hospitality or management skills and blamed the housekeeper. His attitude and inability to accept the faults resulted in a refund and us leaving.
Kitchen cleaning supplies were also storages above the breakfast service hatch.
Thank you to the lady who checked us in though, she was very nice and helpful with the heater issue.
I hope the hotel addresses the issues reported and that keep coming up in the reviews.
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Lưu trú 2 đêm vào Tháng 12, 2023