Search Hotels Near Rock Snow Park, Milwaukee

"Stayed at Staybridge Suites Milwaukee Airport South by IHG on April 25th for my daughter’s 16th birthday weekend and had a very disappointing experience. Sunday morning, I found a bed bug on the bathroom wall in Room 524. I took a picture and reported it immediately. The front desk clerk initially tried to tell me it was a box elder bug or ladybug. She was dismissive, but when I asked for someone to come to the room, she said she would send someone up. After waiting nearly an hour with no response, I went downstairs to show the photo myself. The front desk clerk was actually the General Manager, Vee Vee Reaves. She claimed not to know what type of bug it was, but said she would send someone up in a few minutes. Later, an employee named Mario came to the room, looked at the picture, and confirmed it was a bed bug. He was kind, apologetic, and professional. Unfortunately, the General Manager was dismissive, condescending, and never once apologized for the inconvenience. Other issues during our stay included a hot tub with only six working jets and an elevator that made a hard jolting stop on the 5th floor, making it feel unsafe to ride. After getting home, we had to hot wash all of our belongings to avoid bringing bugs home. I also emailed management the photos and was told I would hear back after an inspection, but days later I still have not received any follow-up. This was supposed to be a special birthday trip for my daughter. Instead, it was stressful and upsetting. "

"Check in was easy. We’ve stayed a few times before to see family in the nearby area. The room was mostly clean, though there was a lot of glitter dispersed around the room."

"Clean room, walls very thin,"

"Had a terrible terrible experience here…. They threw away the blankets I had to leave because I couldn’t carry them which included my baby blanket I had for 30 years since I was a baby as currently withholding three laptops that I didn’t pay when I did not willing to come to an agreement. This is all for absolutely no reason…. I had to leave abruptly to rush to the emergency room!!! Do not stay here you will get rude service. These people are inconsiderate and disrespectful. "

"Very happy with our room and the hotel"

"Breakfast was luke warm, coffee good. "

"Good for the price and is in a good area as well."

"The breakfast was average quality and had a decent spread "

"The breakfast was pretty good, but on our last morning by 8:30 pickings were pretty slim. All the cereal, yogurt and milk were gone and not replenished. So, unless you wanted waffles or carbs, you were out of luck!"