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"The room was not clean. Broken glass, spider webs, only two hand towels, The bedding was not fresh. No extra toilet paper, no tissues. It's hard to say it was a terrible stay because of the location. The island is so beautiful and the hotel looks good on the outside, just have low expectations for inside. After we cleaned the room and purchased our own bedding, got supplies, the rest of our trip was amazing!! "

"Roberta and Riana at the front desk aye always a pleasure and sooooo helpful. They are the reason this is our second stay at ISO. They go above and beyond and I couldn't be more grateful."

"Beautiful property. Great area for travel north or south. Room basically clean, comfortable, floor could’ve been better. Stayed 9 nights and could’ve used more than one room cleaning. Nice proximity to shops, restaurants. Nice pool. Beach not the best for swimming but great sunrises All in all good beach stay, would recommend. "

"Lovely property "

"First time on any of the Hawaiian islands and this place was divine! Location was absolutely perfect! Very central to the best beaches, the airport, and town areas/shops. The food and service at their upscale dining Moa Moa was fabulous and exceeded expectations! The beachfront access from the resort was a major plus.. the resort was extremely clean and well maintained. The complimentary water bottles each day were a great perk! Staff was always welcoming and friendly. Would most definitely...

"This was a really nice place to land. Bed comfortable. Fully stocked kitchen. It is a condo-like place with living room, kitchen, bedroom and bathroom. Very comfortable. Good location. "

"It was good for the price.They had full kitchen set, so we're able to cook something."

"Room was very small. Property had a dozen or more feral cats (essentially vermin) wandering around. Breakfast was minimal (some hard boiled eggs would helped an otherwise lack of protein) and the chickens (who were everywhere!) were very aggressive about stealing the food from your plates. It's hard to keep the property looking clean with that much animal defecation produced on an hourly basis."

"It was great the stay and looking forward coming back again "

"Room was too outdated. Staff were fantastic, Didn’t have to use the hot tub and spa. Parking charges is ridiculously expensive although knew that per booking. Enjoyed the breakfast buffet every day to start our day and had a great time mainly relaxing by the pool and walks on the beach. "

"Great location on the beach. Staff was always friendly and willing to help. "

"Well the property is under construction which we weren’t aware of upon our stay. The hot tub and part of the pool were closed off. An entire floor was closed to contractors being present during the day so it was hard to get from to pool and to lobby. The room itself was also dirty and only one working elevator made timing issues."

"The staff are super friendly, competent. I thoroughly enjoyed my stay and will be back."

"Everything was fantastic! We were very impressed. The personal service by Beatrice, Jowell, Heidi, Victoria, and Alexandra made the stay very personalized and pleasantly added this amazing place. "

"Everything we need was fulfilled at a short time .love the kitchen, view, and parking . I was blessed with a beautiful weather.❤️❤️❤️"

"1 Hotel Hanalei Bay is the most spectacular hotel I have ever stayed at. From the views, to the staff, to the amenities, everything is top notch. I would 100% recommend everyone stay here."