4/10 - Kém
S.
03/10/2025
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The only 4-star thing about the hotel is the view, and that is spoiled by the dirty windows.
I had booked a sea view room which was marred by the dirty windows.
The tea/ coffee maker in each room is a kettle and packs of instant coffee and a few tea bags with the tiny biscuits. This all smacks of meanness rather than 4*. I remember when each room had a cafetiere and ground coffee packs and Yorkshire biscuits. You would get a better selection in a half decent B&B.
The room was clean and a reasonable size but a bit worn. It’s such a pity they don’t get the windows cleaned outside.
My bathroom bin wasn’t emptied after the first night.
My mugs were not cleaned properly, twice (I had complained at reception both times)
Biscuits weren’t replaced.
No proper chef on for my first night so it was just a bar menu. Water glasses were the school glasses type and black pepper was in a pot, and I don’t think they knew what a pepper grinder was (is this 4* dining???)
I was charged for a meal I hadn’t had at check out (it was sorted but not good enough).
I tried to run a bath one night and the water was luke-warm. I asked for it to be sorted and the shower was nearly scalding the next morning.
I was told at reception there was an option of a buffet breakfast – there wasn’t!
It’s a pity it is so corporate and nothing is included in the décor or amenities that are local.
The staff were a mix of absolutely lovely and helpful and completely useless.
All in all, a disappointment and not 4 star
S.
Lưu trú 3 đêm vào Tháng 9, 2025
