8/10 - Tốt
Su
Đi cùng gia đình
04/07/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
DO NOT stay in this hotel if you need good wifi connection. My daughter and I stayed in room 3021 for four nights. We had intermittent wifi during the first three days. By intermittent, I mean having to reconnect every time I go to another tab on my browser. It also means I have to reconnect at least every five minutes. I was not going to complain until what happened the last day. We lost our wifi connection COMPLETELY. We had no wifi at all. I spoke to the receptionist who said she was going to arrange for the technician to investigate it. When we came back four hours later, wifi was still not back on. My daughter called the receptionist again and they sent some technician who said wifi was okay but signal was not. He left it at that. We only came back to the room after dinner and still no wifi. I called the receptionist who said he was going to get the technician to look into it but did not call back to update and wifi is still not working until then. I walked out to the lobby with the intention to download some netflix episodes and spoke the the receptionist. He patiently guided me to reconnect. Problem with wifi was resolved but connection was still intermittent.
Having said that, I would like to commend the good service provided by all the staff throughout the hotel. They were courteous and helpful. The location is very nice as it is just right across from Seminyak beach. I would have been perfect if there are private loungers in front of the beach for the guests.
Su
Lưu trú 4 đêm vào Tháng 6, 2025
