Search Hotels Near Shibuya Hikarie, Tokyo

"I booked a standard room, but there was no clear mention before booking that it might be a smoking room. After booking, it was marked as “requested smoking room,” even though I never requested this. The hotel is very old and has an unpleasant smell throughout, making the atmosphere feel stuffy and uncomfortable. It did not match the positive reviews I had seen online. The bed was uncomfortable, and the bathroom was not in good condition—the bathtub was broken and the toilet did not work properly. Overall, the room felt poorly maintained. The location looks close to Shibuya on the map, but due to surrounding construction and blocked roads, it takes much longer to reach than expected. Overall, the experience did not match expectations in terms of cleanliness, comfort, or accuracy of description"

"If you are looking for an excellent location in Shibuya this is a great place! The staff is also very excellent and best in class service. They are very helpful to set up taxis for you. The breakfast buffet is very nice with great staff! The rooms look similar to the photos however they are the extremely small Japanese type. Difficult for a two person luggage storage and very dated. We're older so the tub height made it difficult to climb into the shower. Our son was alone in his room and it was fine for him. My wife and should have splurged for a place that had more room and upgrade. It's five stars for staff and location. Three stars at best for the room."

"The location is very convenient and the staff are friendly. Accommodations are basic, but clean and sufficient. Breakfast is very good. My negative experience was that I had a situation with my A/C and it was not resolved during my stay, despite asking for help. They said they checked it while i was out and it was blowing cool air, but it definitely was not. I have a thermometer, and it was 25C in there! Language was definitely a barrier in this situation. Because I was only there for two nights I didn’t want waste my limited time trying to get them to fix it so I just sweated it out, took cold showers, and didn’t stay in my room much."

"Just rooms are too small. Otherwise everything is perfect"

"Hehehe"

"Breakfast was great was lots of options."

"Clean room, close to Ginza main shops"

"Great location with a view of the Shibuya Scramble crossing!"

"Room - they clean everyday Staff - helpful and friendly Breakfast- not bad only 4 selections Laundry - 2 washing machines,2 dryer is not enough for the guests to use it."