6/10 - Được
Erika
Đi cùng gia đình
19/02/2026
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I would NOT stay here again. The hotel does not have enough washers for its size and not enough safety features in the laundry room (locks on machines, security cameras) which resulted in another guest removing our wet laundry from the dryer during the drying cycle and (I presume) using our paid drying time for his/her own laundry. I returned 5 minutes before the scheduled dryer cycle end to find our wet laundry scattered on a washing machine. Naturally, I reported this violation to the hotel manager, Keisuke Miura. There was no reaction and I asked him if he understood what I was saying. He said he would personally check the elevator footage and report this to head office. There were no apologies or regrets expressed, no sympathy or remorse shown. He saw us the following day in the dining room and ignored us, which confirmed our suspicion that he was not interested in our concerns. He could have at least followed up on any actions he took. Aside from ‘laundry-gate’, the room was smaller than pictured on the booking site - there was no space for 2 suitcases. One side of the double bed is against a wall, the bathroom is small like on an airplane. The staff (other than the manager) was friendly& welcoming, the buffet breakfast was excellent and the hotel location was very convenient. But it is not necessary to stay in chaotic Shibuya. The Tokyo attractions are scattered across tokyo. Find a hotel near any subway and you will get better value for your money. My two cents!
Erika
Lưu trú 6 đêm vào Tháng 2, 2026
