Search Hotels in Shockoe Bottom, Richmond

"Hotel looks like it is primarily catering to an itinerant population, with obvious long-term residents taking most rooms. It was challenging to get an “accessible” room, even when I had requested one in advance. First I was given a third floor room (no elevator), then one that required me to park on the opposite side of the hotel and walk around, because the room was only accessible by stairs on the side of the hotel closest to it. Walking around on that level, I had to navigate an electric car charger coming out of a room and an electric bike parked on the sidewalk. The rooms are very shabby, with broken counters and tiles, layers of grout and adhesive barely holding things together, and when I got to my room, it had not been cleaned and had used towels and trash strewn everywhere. When I called the front desk to complain, the clerk seemed to have trouble understanding what I needed (cleaning and towels), and when housekeeping finally showed up, she had no idea why she was there. At least she did a decent job cleaning and totally stripped the one bed I slept in (she did not replace the bedspread on the other bed, just shook the dirt off it.) The room also smelled like old grease and heavy spices. This is the second time I’ve stayed here because it is so close to the event venue I was going to, but I think this is the last time I will be doing this."

"We explained to the front desk person that we were from out of town. He puts us in a room and looked at the back staircase, no view no nothing. I don’t know if it was because the way I was dressed or not. I was insulted I left and went downtown to stay at the Marriott Richmond. "

"The rooms and halls were not very clean. Hair on the shower wall, years worth of dust on the cords right where you lay your head to sleep, trash on floor in halls. Also bad odor in halls. "

"Front desk staff were not that friendly. No parking, have to pay for valet. Room was clean but housekeeping could be better. "

"Great location, right off 95. Clean and comfortable, nice rooms. Great staff. Enjoyed our breakfast and rebooked for our return trip too! Highly recommend."

"jazz night was great!"

"Room was not cleaned to proper conditions, bed sheets were soiled and room still had trash bins full. Bathroom was not cleaned and when brought to the attention of staff they were not customer friendly. It was a struggle and professionalism was below standard. Do not recommend staying at this location. "

"Very slow internet, no gym, no towels at pool, bathroom floor was dirty. Women working at desk were completely uninterested. One was on her phone the entire time. Customer service was not their focus."

"Great spot. Love the breakfast. Staff could not be nicer! "