Khách sạn Shotton Colliery

"Yes"

"Staff were great, the hotel looked stunning and the grounds were amazing. The breakfast was delicious too. The room we had was in the attic so I kept hitting my head, the main light in the room was above the doorway which was around a corner so didn’t really help at all. There was water and hair in the bottom of the shower when we arrived as if someone had only just had a shower. There were patches of damp in the room around the window and on the ceiling."

"Staff were very helpful and informative at reception.Room was very clean and fresh.Breakfast had a great range.onsite parking"

"The hotel is a delightful experience. It is in a quiet location overlooking Chester-le-Street, but within walking distance of the town and Riverside Park. The room was comfortable and clean. The decor is in keeping with the theme of the castle, and well maintained. Reception, bar and restaurant staff are very friendly and helpful. Breakfast choices are extensive and the restaurant caters for vegan and GF diners. Lumley Castle is my first choice for staying in the Newcastle area; it never...

"We were in the annex but did not enjoy this area the room is very basic and the heating did not work we have had better appointed rooms in less expensive hotels .the front of the hotel is in good decorative order but if you have a walk round the castle there are areas which are in a poor state of repair,when we walked around the grounds we were disappointed to note a lot of dog poo had just been left lying about this is something the care taker should be aware off . Breakfast was ok but the...

"Excellent choice! Will stay next time in Darlington."

"Key card didn’t work in the outside door but someone heard knocking and opened the door"

"I love going to this hotel every thing is convenient staff is good its very clean Pillows was hard but can not fault it at all great stay fir 3rd time"

"Good location, access to pool appreciated. Dodgy, I'll fitting toilet seat in bathroom made a noise when in use which resulted in disturbed sleep. Good quality food at breakfast, unfortunately hardly warm!"

"Lovely location with a rather impressive view. Staff were most welcoming and polite. Room was very comfortable and the food was excellent. Would recommend."

"On the plus, the staff were very friendly and helpful. The hotel was very clean and well maintained and nicely furnished. The double bedroom with sofa bed I booked turned out to be a 2 double bedroom suite with a lounge with double sofa bed which was a wonderful surprise for myself and my 2 children and superb value. All the rooms had tvs and the bedrooms both had good tea / coffee facilities. The breakfast was also excellent - self service buffet with croissants, juice, cereals and good choice...

"First visit to Bowes incline and won't be the last.If it was on 4 in bed program I could be hyper critical on a couple of issues but I'm not.I always give a fair and balanced review's and this is what I'm doing,first impression of hotel was clean and well maintained,staff on reception were friendly and welcoming explained breakfast set up and evening meals.rooms are small but cozy for two and well appointed .can get a bit noisy in morning when people going for breakfast with doors...

"Nice central location, polite attentive staff and clean, quiet rooms- all at a competitive rate"

"This hotel is in desperate need for refurbishment. The fixtures and furniture is dated and the building itself is so old that you. It think it’s a hotel. The room I got given had a non functional AC. The telephone connection in the room was non functional too. There was no water bottle in the room. You have to buy it!!! The hotel staff had left the room windows, I suppose because the AC wasn’t working. I would not recommend this to anyone."

"Excellent for what is intended - a comfy stopover, friendly staff, and no frills"

"Room was clean and fresh, shower was superb, ours was a twin room, the beds were comfortable, staff were friendly and helpful and breakfast at the health club was very good, overall our stay was great."

"Poor customer service"