2/10 Terrible
NICOLA
23 Sep 2025
Disliked: Communication
Stay at your peril!!
Total shambles with checkin. I arrived for the allotted checkin wi Dow of 3/4pm to find no one there. I had not received any online communication wrt combination for key box and subsequently had to try to talk to TravelNest who were apparently the booking agent even though I booked through Hotels.Com. I had tried to touch base with the host previously but never got any reply. Travelnest finally got an answer and a cheery host called me without any apology the inconvenience. I couldn’t stay in the property in the end as my father in law had a fall when we arrived and ended up being hospitalised for duration of our stay and so we had to look after his wife at their home. Anyway when I communicated this to the host with a possibility of us staying the last day he only then informed me that towels and linen were extra!Really? He made a paltry effort to alleviate my annoyance by saying he’d upgrade us and even throw in the towels/linen- too little too late from my perspective!! Anyway I checked and there was definitely no mention of “extra charge “ on Hotels.com. Travelnest washed their hands of the matter and said it was clear on “their” site that these items were NOT included, despite me continually stating I booked on Hotels.Com! So a very shabby and amateurish site. At least Hotels. Com apologised for the confusion and offered £25 credit- nothing from TravelNest of course!
NICOLA
Stayed 3 nights in Sep 2025