Thank you for your feedback. Thanks for taking the time to let us know you had a comfortable stay with us. Hope to welcome you back soon.

Hi Mr. Rikuto Takeda,Thank you for the feedback. Lost and Found key in 408 check out 29/8/2023

Thank you for taking the time to share with us you have a lovely stay.Looking forward to welcoming you to stay at Hotel Bencoolen

Thank you for the feedback. We are so happy you have a lovely stay at the hotel.

thank you for taking the time to share with us you have a lovely stay. Looking forward to welcoming you back.

Thank you for taking the time to share with us that you have a lovely stay. Looking forward to welcoming back soon.

Thank you for the feedback. We are so happy you have a lovely stay at the hotel.

Thank you for the feedback. We are so happy you have a lovely stay at the hotel.

Thank you for the feedback. We are so happy you have a lovely stay at the hotel.

Hi Zhiyi,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the service and breakfast issues.We take such matters very seriously, and we will investigate the situation with our staff and kitchen team to ensure that appropriate measures are taken to address the issues you mentioned. It is our priority to provide a clean and hygienic dining experience for our guests, and we apologize for any discomfort or illness caused.We appreciate your feedback as it helps us identify areas for improvement. We will take your comments into consideration to enhance our services and prevent similar incidents from occurring in the future.We value your patronage and hope to have the opportunity to regain your trust in the future.

Hi Kentaro,ご意見ありがとうございます。 駅近で利便性が良いとのお褒めの言葉をいただき、大変嬉しく存じます。 ご滞在中にご期待に添えない点もあったことと存じますが、ご不便をおかけして申し訳ございませんでした。お客様からのご意見を真摯に受け止め、サービスや施設の改善に努めてまいります。 対処してほしい特定の分野や、共有したい追加のコメントがございましたら、お気軽にお知らせください。将来的にまたお客様をお迎えし、より良い体験を提供できることを願っております。RegardsJustinHotel Manager

Thank you for the feedback.

Thank you for taking the time to share with us the feedback.

สวสด Nutruja,ขอบคณสำหรบความคดเหนของคณเราดใจทคณมความสขกบประสบการณของคณกบเราและหวงวาจะไดตอนรบคณกลบส Hotel Bencoolen ในอนาคตอนใกลน

Thank you for your feedback. We're glad to hear that you enjoyed our hotel's location and found it convenient for exploring the area. We appreciate your comments about our staff and their helpfulness. We will definitely take your feedback about our breakfast selection into consideration and work to improve it. We hope to have the opportunity to welcome you back soon.

Hi Stefan,Thank you for your perfect score review. We are glad that you enjoyed our location and we look forward to welcoming you back to the Hotel Bencoolen in the near future.

Hi Christina,Thank you for your perfect score review.We are glad that you enjoyed our location and hospitality from Vivian.She will definitely be thrilled to have received recognition for her hospitality and will be motivated to continue her excellent work.We hope to welcome you back to the Hotel Bencoolen in the near future

Hi Robert,Thank you for leaving us a review.We are glad that you enjoyed our centralized location, rooms and hospitality from our colleagues.Noted on your feedback of our complimentary breakfast, we will share your feedback with our tenants in a bid to improve our complimentary offerings.

Hi Robert,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the issues you faced during your stay with us. We understand that you were allocated Room 404 initially which did not provide access to the bed from both sides and had a malfunctioning safe. We also apologize that the second room you were allocated, Room 608, had a smell of damp and water dripping from the ceiling/air conditioning unit, which made it an unhealthy environment.We take all feedback seriously and have taken steps to address these issues to ensure that they do not occur again in the future. We appreciate your understanding and patience in this matter. We are pleased to hear that our Receptionist was able to arrange for a transfer to our other Bencoolen hotel and that they were helpful and understanding during the process.We understand that the condition of the rooms has left you with a negative impression of our hotel and we are sorry that we were not able to provide you with a more comfortable and pleasant experience. We have shared your feedback with our management team and will continue to work to improve the quality of our rooms and services to ensure that our guests have a comfortable and enjoyable stay.Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope that you will give us the opportunity to make things right in the future and that we can provide you with a better experience on your next visit.

Thank you for taking the time to provide such a positive and detailed review of your stay with us. We are thrilled to hear that you found our hotel to be a great value for the price and that our amenities, such as the free coffee machine, ice maker, and cold water dispenser, were convenient and useful for you. We are also glad to hear that you found our staff to be friendly and that you enjoyed the hot shower with good water flow.We appreciate your feedback on the noise level at night and will take it into consideration as we strive to improve the comfort of our guests. We are pleased to hear that our location was convenient for you, with easy access to the MRT and nearby attractions.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

Hi Dorrit,Thank you for leaving us a review.We are glad that you enjoyed your stay with us and we look forward to welcoming you back to the Hotel Bencoolen in the near future.

Hi Vasily,Thank you for leaving us a review.We are glad that you enjoyed our centralized location. Noted on your feedback of the mold and room, we have identified the room that was assigned to you and will rectify this issue immediately.

Salut Sandra,Merci pour votre avis très aimable.Nous sommes ravis que vous ayez apprécié notre hospitalité lors de votre séjour chez nous et espérons avoir le plaisir de vous accueillir à nouveau à l'hôtel Bencoolen dans un proche avenir.

Hallo Rene,Vielen Dank für Ihre freundliche Bewertung.Wir freuen uns, dass Sie unsere zentrale Lage und Gastfreundschaft während Ihres Aufenthalts bei uns genossen haben und hoffen, Sie bald wieder im Hotel Bencoolen begrüßen zu dürfen.

Thank you for taking the time to provide feedback on your recent stay with us. We apologize for any inconvenience caused regarding the hot tub, and we will work to ensure that our website accurately reflects the hotel's amenities. We also apologize for the issues you experienced with hot water supply and the cleanliness of the hallways. Our team will take necessary steps to address these concerns. We appreciate your positive comments regarding the cleanliness and comfort of the rooms, as well as the helpfulness of our staff. We will also take your comments on the breakfast and coffee into consideration as we continue to improve our offerings. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

Hi Silvana,Thank you for leaving us a review.We are glad that you enjoyed your stay with us and sincerely look forward to welcoming you back to the Hotel Bencoolen in the near future.

Hi Morexette,Thank you for your perfect score review.We are glad that you thoroughly enjoyed your stay with us and we definitely look forward to welcoming you back to the Hotel Bencoolen in the near future.Noted on your feedback of the terrace facilities, will remind our team to be more diligent in their upkeeping of our facilities.

Hi Tracey,Thank you for your kind review.We are glad that you enjoyed our centralized location during your stay with us and we look forward to welcoming you back to the Hotel Bencoolen in the near future.