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"Bed was like sleeping on a trampoline. Way too hard. Staff were accommodating and friendly. Unrestful sleep equals poor stay unfortunately. "

"Clearly the location is terrific. The views of the Tower of London and of the Tower Bridge are exciting and the hotel maximizes them. The staff was helpful and courteous. Our frustration was on our first night when we could not rouse room service. We tried repeatedly for an hour. No one answered. Called 0. No one answered. We ended up going to Tesco to get food to heat in the oven in our suite. But the oven/stove did not work. We went to the front desk to ask for help. We were told someone would come up to our room. No one came. Tired from a day of travel, we ate a side salad and went to bed. We called again the next morning. Someone came up and fixed the problem. (It wasn’t that we couldn’t operated the light switches!)."

"I was pleasantly surprised with how nice the room was. Very small but perfect size for one person, making great use of the space. It was clean and the bed is very comfy. Would definitely stay here again!"

"Fantastic views everything I expected and more beautiful room upgraded to a suit which was a amazing surprise staff are helpful and polite room was spotless views of London are incredible all in all a ten out of ten experience."

"Excellent venue. Staff very friendly."

"Breakfast is distinctly average to bellow. Not terrible, not something you’d pay for if you’re not here for work like I was."

"The staff was so helpful probably the best bed I’ve slept in"

"Food was good."

"Hotel was nice and very updated in the rooms. There was large clumps of hair left behind in the bathroom, however, and that was a little off-putting. "