Khách sạn Saint Helens

"Overpriced hotel with terrible soft, spongy mattresses"

"This is a very lovely hotel, set in beautiful surroundings. We were ecstatic that the room was ready several hours before the standard check-in and we were allowed to go straight to it. The room was large, very clean and the views were soothing. The surrounding areas were walkable with several convenient shops and restaurants nearby. the only drawback: the room service food was bland and expensive"

"Bedroom could do with a make over, but all good "

"Good all round "

" Lovely breakfast freshly cooked, plenty of parking, spotless room very friendly staff. If we have to go to that area again we would definitely go there if available"

"The hotel was lovely and the staff friendly and helpful! It's really hard to find a dog friendly hotel that are so relaxed about actually bringing dogs! Especially as our puppy is a big boy and sometimes, due to his bread, people are cautious of him. But the hotel were great and didn't make us feel nervous or "in the way" at all. It was a lovely stay."

"IT was a fine place, but a disaster with the patron laundry, as it flooded and didn't work and took me hours to get one wash cycle done, I asked for a comp breakfast to make up for it, and they did not oblige. Kind of uncool."

"Wonderful staff"

"Grounds are nice - hotel is filthy, no room cleaning and when we arrived the bathroom was disgusting"

"yes"

"It is clean but there was a big spider crawling on the bed frame. Asked the receptionist for help they came but they did’t caught it as one of them was more scared than the spider. You can clearly hear the sound of closing door of nearby rooms. So you can wake up with the loud banging noise."

"Xxx"

"Lovely short stay, staff went above and beyond to make our stay wonderful. every member of staff where so kind and polite. The food was very good, well presented and value for money, Thank you."

"Hotel is no where near where it is stated . Staff checked our luggage till 3pm. They only had one other guest staying at the hotel and our room was clearly ready however, they made us wait until after 3pm to check in. The lounge they said we could wait in had a few of their employees spread out all over the room and at 3pm when we walked from the tiny table we were waiting. The only other guest walked right in the front door and they took their registration before us. In addition, they gave us...

"Booked a superior room but they put us in a room beside a family of 5 with 3 noisy children. We had to move and ended up in a vacant room that shouldn’t really be in service."

"Fantastic stay here. Staff were outstanding, room was fantastic with an amazing shower too and the cooked breakfast one of the best I've ever eaten. Fixed price evening menu was really good value for money too. Highly recommend the Hampshire Hog"

"We liked best the central location in High Street. So easy to walk to the shopping centres and restaurants/ bakeries all close by. Also easy to walk to the Tudor House, an attraction that I enjoyed visiting. It's value for money. The elevator (lift) is old-style, so be prepared that it can take at most 2 big luggages and one person. Thank you Beatrix, you have been so helpful in giving me directions, and in calling our taxi for our ride to nearby Southampton cruise terminal. CCTV...

"I think it should be made clear from the time of booking that it self check in and that there are no lifts in the building"

"Front desk person or manager was super helpful and friendly. Thank you!"